Rosanda Mazor
Hurstville,NSW
Summary
Compassionate and driven individual, looking to get back into the workforce after taking time off to be the primary carer for my elderly parents for 10 years. Eager to expand my expertise of customer service and personable skills and discover new challenges in my career. I will be grateful for an opportunity to learn from an inclusive team to help achieve personal goals as well as assist the organisation prosper and help the greater community.
Overview
35
35
years of professional experience
Work History
Full-time Carer
NSW Government
01.2014 - 08.2024
- Assisted parents with daily living activities, promoting independence and dignity.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Used adaptive equipment like lifts walkers wheelchairs safely efficiently improving accessibility mobility independence.
- Developed communication with health professionals to ensure optimal care and outcomes for clients.
Telemarketing Sales Representative
EQ Events
02.2009 - 03.2014
- Contributed to the development of new sales through following up leads from databases.
- Answered calls, took messages, and transferred calls to correct individuals.
- Handled high-volume telemarketing operations with expert use of client communication and relationship building.
- Maintained a high level of accuracy and privacy when inputting customer data.
Success Resources Account Manager
Anthony Robbins
03.2004 - 09.2008
- Coordinated ticket sales to Anthony Robbins Events across Australian cities.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
Account Manager
Barter Trading Group
03.1995 - 02.2004
- Organised the exchange of goods and services via The Barter Network.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
Office Assistant
Bailey's Plaster Linings
04.1989 - 07.1994
- All-rounder office and secretarial duties.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and client inquiries.
- Expedited document processing with accurate data entry and timely filing.
- Conducted phone and face to face sales.
Education
Kingsgrove High School
Kingsgrove, NSW12.1989
Skills
- Reliability and punctuality
- Adaptable and Flexible
- Patience and understanding
- Confidentiality and Privacy
- Relationship Building
- Time Management
- Respectful and Compassionate
- Verbal and written communication skills
- Building rapport
- Customer Service
- Account Management
Languages
English
Native or Bilingual
Croatian
Native or Bilingual
Timeline
Full-time Carer
NSW Government
01.2014 - 08.2024
Telemarketing Sales Representative
EQ Events
02.2009 - 03.2014
Success Resources Account Manager
Anthony Robbins
03.2004 - 09.2008
Account Manager
Barter Trading Group
03.1995 - 02.2004
Office Assistant
Bailey's Plaster Linings
04.1989 - 07.1994
Kingsgrove High School
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