Rosanna Faiella
Southbank,VIC
Summary
An experienced Service Advisor with 15 years of experience, offering exceptional customer service and suggesting add-on services to improve the bottom line. Possessing strong communication and problem-solving skills, with the ability to pleasantly greet customers and ask open-ended questions to better determine their needs. Skilled in documenting problems and corrective actions to maintain records.
Overview
24
24
years of professional experience
Work History
Senior Luxury Sales Advisor
Bulgari Australia Pty Ltd
10.2016 - Current
- Co-ordinated restocking of sales floor with current merchandise and accurate signage for current promotions
- Offered advice and assistance to customers, paying attention to special needs and wants
- Contributed to design and setup of merchandise displays promoting key products, creating aesthetically pleasing arrangements to attract customer attention
- Greeting customers and driving excellent customer service
- Being responsible for Sales targets and budgets
- Undertaking CRM responsibilities (build up client data base)
- Providing high quality After Sales Service
- Displaying an Entrepreneurial approach to the business
- Create a unique shopping experience for all customers
- Strive to continuously exceed client expectations
- Being responsible for all aspects Inventory
Senior Client Advisor
Montblanc
06.2000 - 05.2011
- Sales target, reaching and over-achieving
- Crm
- Inventory
- Visual Merchandising
- CRM
- Embracing the philosophy of Giorgio Armani brand culture
- KPI’s
- Proactive Selling
Service Advisor
Bone’s Toyota/quality Buick Gmc
5 2004 - 6 2010
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Produced detailed reports outlining key issues and proposed solutions.
- Maintained high customer satisfaction standards to meet or exceed targets.
Education
High School Diploma -
Northampton County High School-east
Skills
- Upselling Strategies
- Product Demonstrations
- Fluent in both English & Italian
- Substantial Sales Experience
- Merchandising
- Marketing Understanding
- Product Promotions
- Order Processing
- Accessorising
- Personal Wardrobe Designs
- Visual Merchandising
- Multi-Line Phone Systems
Timeline
Senior Luxury Sales Advisor
Bulgari Australia Pty Ltd
10.2016 - Current
Senior Client Advisor
Montblanc
06.2000 - 05.2011
Service Advisor
Bone’s Toyota/quality Buick Gmc
5 2004 - 6 2010
High School Diploma -
Northampton County High School-east
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