Summary
Overview
Work History
Education
Skills
Timeline
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Rosanna De Simone

Rosanna De Simone

Receptionist
Macleod,VIC

Summary

Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offering honed competencies in data-entry, database management and scheduling.

Focused, reliable and dependable.

Outgoing and friendly receptionist delivering customer service and administrative excellence, including clerical support and public interaction.

Proficient in office settings, customer relations, and conflict resolution. Knowledgeable in client services to support and address customer inquiries and concerns.

Experienced in Reception and customer service for 15 years. I'm self-motivated in organizational and customer relations skills. Independently solved problems.

Highly efficient and accurate with strong planning, problem-solving and communication skills. Eager Receptionist Administrator maintains consistently amiable interactions with colleagues and clients.

Overview

12
12
years of professional experience

Work History

Receptionist

Charter Keck Cramer
CBD, Victoria
10.2023 - 03.2024
  • Skilled at working independently and collaboratively in a team environment.
  • Excellent communication skills, both verbal and written.
  • Self-motivated, with a strong sense of personal responsibility.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Developed and maintained courteous and effective working relationships.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Receptionist

Hall Chadwick Accounting Firm
CBD, Victoria
04.2023 - 07.2023
  • Answered phone promptly and directed incoming calls to correct offices.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Responded to inquiries from callers seeking information.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Corresponded with clients through email, telephone, or postal mail.
  • Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.

Receptionist

Strata Property Management Group
South Melbourne, Victoria
07.2023 - 10.2023
  • Dispersed incoming mail and messages to relevant personnel without delay.
  • Assisted with planning office events and meetings for smooth execution.
  • Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
  • Operated multi-line telephone system to answer and direct high volume of calls.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.

Receptionist Administrator

Skape Horticulture
Melbourne, VIC
06.2012 - 03.2021
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Answered incoming calls, directing clients to individuals addressing specific needs.
  • Corresponded with clients through email, telephone or postal mail.
  • Handled complaints and questions, and re-directed calls to other team members.
  • Supported various administrative duties such as emailing & invoicing.
  • Kept records to maintain data by entering and updating information.
  • Boosted company image by providing friendly, professional, and timely assistance to all visitors, clients, and vendors.

Education

High School Diploma -

St Aloysius College
Melbourne, VIC

Skills

  • Excellent verbal and written communication
  • Time management
  • Customer and client relations
  • Excellent telephone skills
  • Business Operations Understanding
  • Mail Handling
  • Business Administration
  • Multi-Line Telephone Systems
  • Office Supply Inventory Control
  • Organization Skills
  • Data Inputting

Timeline

Receptionist

Charter Keck Cramer
10.2023 - 03.2024

Receptionist

Strata Property Management Group
07.2023 - 10.2023

Receptionist

Hall Chadwick Accounting Firm
04.2023 - 07.2023

Receptionist Administrator

Skape Horticulture
06.2012 - 03.2021

High School Diploma -

St Aloysius College

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Rosanna De SimoneReceptionist