Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
ROSANNA PETRUCCI

ROSANNA PETRUCCI

Adelaide,SA

Summary

Motivated with an engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable experiences. Experience caring for children while providing encouragement and kindness. A hardworking and passionate job seeker with solid stamina. Ready to help the team achieve company goals. Dedicated with a good sense of humour and natural entertaining ability.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Sales Assistant

Priceline
03.2023 - Current
  • Increased sales by building strong customer relationships and providing excellent service.
  • Boosted store revenue through upselling and cross-selling techniques.
  • Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
  • Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
  • Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
  • Collaborated with team members to achieve a cohesive and efficient store environment.
  • Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
  • Processed transactions accurately while maintaining a high level of customer service.
  • Participated in ongoing training to stay updated on current products, promotions, and industry trends.
  • Trained new hires on company policies, procedures, sales tactics helping them integrate seamlessly into the team.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
  • Recommended complementary purchases to customers, increasing revenue.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Managed efficient cash register operations.
  • Stocked merchandise, clearly labelling items, and arranging according to size or colour.

Waitress

Sabella Vineyards Cellar Door & Cucina
01.2020 - 12.2023
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs
  • Used cash registers and credit card machines to cash out customers
  • Kept server areas clean and stocked to increase efficiency while working tables
  • Greeted new customers, discussed specials, and took drink orders
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business
  • Bussed and reset tables to keep dining room and work areas clean
  • Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times
  • Folded napkins and prepared silverware sets to provide adequate supply for host station
  • Inspected dishes and utensils for cleanliness
  • Prepared specialty desserts for customers for special occasions
  • Enlisted coworkers' assistance for multi-order delivery to avoid spilling or dropping food
  • Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times
  • Participated in dining room side work such as refilling condiment bottles, preparing menus, and arranging silverware packages
  • Performed dining room sanitation tasks such as spill cleanup, table sterilization and removal of apparent waste or refuse
  • Sustained calm and congenial manners during communications with angry guests, directing disgruntled clients to appropriate managers
  • Completed credit payments via card processing systems.

Waitress

Vasarellis
03.2017 - 12.2018
  • Kept server areas clean and stocked to increase efficiency while working tables
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business
  • Bussed and reset tables to keep dining room and work areas clean
  • Folded napkins and prepared silverware sets to provide adequate supply for host station
  • Inspected dishes and utensils for cleanliness
  • Cleared, washed, and stacked all plates, dining utensils and trays quickly and without breaking
  • Efficiently loaded and unloaded dishwashers, cleaning by hand large pots and other items used often by kitchen staff
  • Kept kitchen areas neat and clean by removing trash and organizing supplies
  • Scraped, washed, and efficiently restacked dishware, utensils, and glassware to keep kitchen ready for customer demands
  • Washed equipment, surfaces, refrigerators, and other areas and applied sanitizing chemicals
  • Worked with chemicals such as detergent, rinse agents and sanitizers to protect customer health
  • Assisted with kitchen prep work to help operations run smoothly and meet customer needs.

Education

Tatachilla Lutheran College
McLaren Vale, SA
11.2022

2022

McLaren Vale Primary School
Adelaide, SA
12.2016

Skills

  • Team Player
  • Conflict and Complaint Resolution
  • Warm and Friendly
  • Excellent Written and Verbal Communication
  • Energy and Physical Stamina
  • Safety and Cleanliness Standards
  • Building Customer Relationships
  • Strong Communication and Interpersonal Skills
  • Kind and Approachable
  • Respectful Teamwork and Leadership
  • Outgoing and Passionate
  • Patient and Compassionate

Certification

  • Risk Management Awareness Training - completed 13/12/23
  • Aboriginal and Torres Strait Islander Cultural Awareness Training - completed 13/12/23
  • Fraud Awareness Training - completed 28/11/23
  • Cyber Security Training - completed 28/11/23
  • Code of Conduct Training - completed 28/11/23
  • Anti-Bullying & Anti-Harassment - completed 28/11/23
  • PCI DSS (Payment Card Industry Data Security Standard Priceline Training - completed 29/8/23
  • Discrimination Training - completed 29/8/23
  • Modern Slavery Training - completed 20/5/23
  • PRO-178 - Managing Aggressive Customers Training - completed 20/5/23
  • PRO-139 Manual Handling Training - completed 20/5/23

Timeline

Sales Assistant

Priceline
03.2023 - Current

Waitress

Sabella Vineyards Cellar Door & Cucina
01.2020 - 12.2023

Waitress

Vasarellis
03.2017 - 12.2018

Tatachilla Lutheran College

McLaren Vale Primary School

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ROSANNA PETRUCCI