Rosanna Williams
Summary
A hardworking and passionate individual who takes great pride in their caring nature and genuine joy in creating positive experiences for others. Offering over four years experience in varying roles within the hospitality industry along with a unique set of skills and patience learnt through working in the disability sector. Has the ability to communicate affectively with an array of different cultures having learnt Spanish fluently as a second language. A team player who finds comfort in building strong rapport with colleagues, contributing to a harmonious team dynamic.
Overview
6
6
years of professional experience
Work History
Admin Assistant
Home Entercom Services
03.2023 - Current
- Working remote for a dynamic and mobile business
- Conduct online advertising campaigns to attract new clients
- Communicate with clients to schedule appointments and arrange home system installations
- Manage client invoices and ensure timely payments are made
- Address client inquiries and concerns through email and phone communications.
Guest Service Agent
Peppers Beach Club & Spa, Palm Cove
08.2022 - 03.2023
- Welcomed and greeted hotel guests in a friendly manner
- Assisted guests with their luggage and provided guidance to their rooms
- Created and maintained client profiles to enhance personalized service
- Recommended and arranged tours and excursions to cater to guests' interests
- Offered support across various hotel departments, including housekeeping and hospitality
- Conducted end-of-day banking and handled accounting tasks
- Ensured timely and accurate payment processing for guests' accounts.
Support Worker
10.2021 - 08.2022
- Introduced intellectually challenged clients to society and facilitated the improvement of their social skills
- Educated clients on the importance of money and provided guidance on budgeting
- Supported clients in achieving specific milestones such as obtaining a driver's license, attending classes, securing employment, and making independent purchases
- Accompanied clients to various appointments and social events to offer necessary assistance and encouragement
- Provided instruction on cooking and cleaning skills to foster self-sufficiency among clients.
Bartender
Craft House, Nobby's
06.2021 - 10.2021
- Operated in a small venue, frequently working independently
- Crafted cocktails and served food to customers
- Acquired in-depth knowledge of the menu to provide expert recommendations to patrons
- Managed cash handling and transactions
- Addressed customer queries and concerns to ensure satisfaction.
Admin Assistant
Beyond Horizons Lawyers
06.2020 - 06.2021
- Alternated between remote work during COVID and in-office work thereafter
- Warmly welcomed clients into the office and created a positive first impression
- Managed client calls and efficiently directed them to the appropriate individuals
- Organized meeting schedules and timetables to ensure smooth operations
- Established and consistently updated client profiles
- Introduced online advertising efforts, contributing to increased demand for the business.
Bar Supervisor
Rattle n Hum
12.2018 - 01.2020
- Assisted in training new colleagues on bar-related tasks and procedures
- Managed food service, ensuring efficient delivery to customers
- Crafted a variety of cocktails to cater to customer preferences
- Addressed and resolved customer complaints to ensure satisfaction
- Prepared the bar for daily operations, ensuring all supplies were ready
- Opened and closed the venue, ensuring proper setup and security measures
- Handled cash transactions and completed end of shift banking.
Assistant Manager
Suki Poke Bowls
09.2018 - 02.2019
- Prepared ingredients for food preparation and ensured their availability
- Managed stock inventory and placed orders with suppliers as needed to maintain ingredients and product inventory
- Took charge of opening and closing procedures for the store
- Prioritized employee satisfaction by fostering a positive work environment
- Prepared and cooked food orders according to customer specifications
- Handled cash transactions and maintained accurate financial records.
Waitress
Addiction Cafe, Smithfield
09.2017 - 09.2018
- Waited tables, providing attentive and friendly service to customers
- Prepared food items to meet customers' orders and preferences
- Maintained a clean and sanitized workspace to uphold hygiene standards.
Education
Cairns State High School -
High School Diploma
Cairns, QLD2018
I.E.S Calderon De La Barca -
Study Abroad
Gijon, Spain 2017
Trinity Anglican School -
Primary School Education
Kewarra Beach, QLD2013
Port Douglas State School -
Primary School Education
Port Douglas, QLD2009
Skills
- Bilingual: English, native Spanish, fluent
- Holds a strong focus on personal presentation and takes pride in appearance
- Punctual and highly organized
- Advanced skills in Microsoft Office Suite, including Word, Excel, PowerPoint, and Publisher
- Excellent social skills, adept at effective communication with diverse individuals, including those with disabilities or language barriers
- Holds a First Aid CPR certificate
- Proficient in various hospitality software, including Sihot, Opal, and Menudrive
Additional Information
Holds a citizenship for each of the following countries / continents: Australia, New Zealand, United Kingdom. Well travelled and extremely passionate about broadening the mindset through learning about different cultures, religions and lifestyles.
References
Available upon request.
Timeline
Admin Assistant
Home Entercom Services
03.2023 - Current
Guest Service Agent
Peppers Beach Club & Spa, Palm Cove
08.2022 - 03.2023
Support Worker
10.2021 - 08.2022
Bartender
Craft House, Nobby's
06.2021 - 10.2021
Admin Assistant
Beyond Horizons Lawyers
06.2020 - 06.2021
Bar Supervisor
Rattle n Hum
12.2018 - 01.2020
Assistant Manager
Suki Poke Bowls
09.2018 - 02.2019
Waitress
Addiction Cafe, Smithfield
09.2017 - 09.2018
Cairns State High School -
High School Diploma
I.E.S Calderon De La Barca -
Study Abroad
Trinity Anglican School -
Primary School Education
Port Douglas State School -
Primary School Education
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