Rosanne Sultana
Summary
Versatile professional with expertise in office management, client relationship building, and event planning. Capable of adapting to diverse roles while ensuring seamless operations and fostering a collaborative team environment.
Overview
10
10
years of professional experience
Work History
Office Manager Receptionist
Kypreos Group
Prestons, NSW
08.2023 - 08.2026
- Greeted and welcomed visitors, clients, and customers to create a professional first impression.
- Answered, screened, and forwarded incoming calls while taking messages and addressing inquiries.
- Scheduled appointments, maintained calendars, and coordinated meetings efficiently.
- Managed mail and courier deliveries, distributed visitor passes, and ensured a tidy reception area.
- Provided administrative support through data entry, document preparation, and record-keeping tasks.
- Oversaw office operations by supervising administrative staff and coordinating activities.
- Assisted HR team with onboarding new staff, conducting online/site inductions, and maintaining records.
- Supported marketing team in planning events including Christmas party and Biggest Morning Tea.
HR Assistant
Kypreos Group
Prestons, NSW
10.2023 - 04.2025
Account Manager
ACCREDIFY PTY LIMITED
Sydney, NSW
10.2021 - 08.2023
- Managed end-to-end client onboarding and support, conducting welcome calls and maintaining client records.
- Tracked applicant progress for up to 130 client portfolios while ensuring compliance with policies.
- Provided assessment feedback, contributing to initiatives for continuous improvement and quality assurance.
- Collaborated with education consultants and internal teams to enroll clients and determine qualification suitability.
- Supported sales activities to achieve monthly KPIs and targets, generating positive client reviews.
- Delivered technical support to customers as necessary, enhancing overall client satisfaction throughout RPL process.
Admin / Pick Packer
CMI Logistics PTY LTD
02.2021 - 10.2021
- Picking and invoicing orders
- Quality assurance of goods from orders received
- General administration duties
Student Ambassador
ITECA
02.2019 - 08.2021
- Attend higher education conferences between Canberra, Sydney and Melbourne on behalf of the private education sector discussing matters relating to all Universities
Student Ambassador
TEQSA
02.2019 - 08.2021
- Attend higher education conferences between Canberra, Sydney and Melbourne on behalf of the private education sector discussing matters relating to all Universities
Course & Career Advisor / Sales Assistant
Torrens University Sydney
01.2017 - 01.2020
- Advise students and parents about Torrens University courses
- Guided students and parents in selecting appropriate courses
- Followed up with potential students from database to secure new enrolments
- Booked in campus tours for potential students
- Advise potential students about upcoming events
- Updated and managed database for sales team to ensure accurate information
- Facilitated organization of events for sales team
Student / Marketing Ambassador
William Blue College of Hospitality Management
02.2017 - 05.2019
- Advised students and parents on Blue Mountains International Hotel Management courses and guided them through program details.
- Advised potential students about upcoming events
- Coordinated Open Days and off-campus events to engage potential students and promote course offerings.
- Followed up with contacts from database to facilitate new enrolments.
- Maintain up to date database for sales team
Education
Bachelor of Business - Hospitality Management
Torrens University Sydney - William Blue College of Hospitality Management
Sydney, NSW08-2021
Assistant Degree - Culinary Management Cert IV
Torrens University Sydney - William Blue College of Hospitality Management
05-2019
Completed 2016 Year 12 - HSC
Magdalene Catholic High School
12-2016
Skills
- Office management
- Vendor management
- Client relationship management
- Training coordination
- Office events coordination
- Admin support
- Microsoft Office proficiency
- Organizational skills
- Time management
- Communication skills
- Interpersonal skills
Timeline
HR Assistant
Kypreos Group
10.2023 - 04.2025
Office Manager Receptionist
Kypreos Group
08.2023 - 08.2026
Account Manager
ACCREDIFY PTY LIMITED
10.2021 - 08.2023
Admin / Pick Packer
CMI Logistics PTY LTD
02.2021 - 10.2021
Student Ambassador
ITECA
02.2019 - 08.2021
Student Ambassador
TEQSA
02.2019 - 08.2021
Student / Marketing Ambassador
William Blue College of Hospitality Management
02.2017 - 05.2019
Course & Career Advisor / Sales Assistant
Torrens University Sydney
01.2017 - 01.2020
Bachelor of Business - Hospitality Management
Torrens University Sydney - William Blue College of Hospitality Management
Assistant Degree - Culinary Management Cert IV
Torrens University Sydney - William Blue College of Hospitality Management
Completed 2016 Year 12 - HSC
Magdalene Catholic High School