Rosary Hoang
Bankstown
Summary
Offering a positive attitude and excellent communication skills to provide a friendly and service-oriented atmosphere in the workplace. With acommitment to learning and developing new skills and advancing my working experience. Bring an understanding of customer service principles and retail operations, along with skills in communication and organisation. Immense experience in working during "rush hours" and maintaining customer service and efficient time management.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Housekeeper
Mercure Hotel
10.2024 - Current
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking amenities.
- Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
- Increased room availability by managing time wisely and completing around 15 check-out rooms.
- Ensured correct cleaning chemicals were used to adhere to sanitary guidelines.
- Consistently communicated with hotel reception and other employees to ensure guest have departed and certain requirements were completed.
Cafe Waitress
Lazy Cat Cafe
07.2023 - 09.2024
- Enhanced customer satisfaction by providing efficient and friendly service as well as making personalised menu recommendations.
- Effectively multitasked especially during rush-hours between serving guests, assisting in making food and drinks and serving food and drinks.
- Maintained cafe cleanliness by wiping down tables and counters, restocking condiment bar, emptying trash receptacles and mopping and sweeping floors.
- Effectively recorded orders using digital POS machines and handling cash and EFTPOS transactions.
- Assisted in training five new employees, sharing best practices for excellent customer service and cafe procedures.
Party Host
Monkey Mania
11.2021 - 06.2023
- Handled party booking reservations via phone calls and emails.
- Effectively communicated with parents/careers regarding any special requirements e.g allergies, decorations and party agenda.
- Collaborated with other employees to schedule food preparation and assistance in party activities.
- Entertained and supervised up to 20 children per party and around 6 parties per shift.
- Assisted with training six new staff members in area such as front desk, playground supervision, party hosting, rock climbing and kitchen hand.
Education
Secondary School -
Lasalle Catholic College
Bankstown, NSW09.2023
Skills
- Can effectively work in a team
- Quick critical thinking and decision-making
- Exceptional customer service and positive attitude
- Effective verbal communication
- Adaptability and flexibility
- Able to multitask and work in a fast-paced environment
Certification
- First Aid Certificate, 26/02/2027
- Working with Children Check (WWCC), 11/03/2029
- Responsible Conduct of Gambling (RCG), 05/01/2025
- Responsible Service of Alcohol (RSA), 07/01/2025
Availability
Tuesday, Thursday, Friday, Saturday, Sunday: 10am - 10pm
Timeline
Housekeeper
Mercure Hotel
10.2024 - Current
Cafe Waitress
Lazy Cat Cafe
07.2023 - 09.2024
Party Host
Monkey Mania
11.2021 - 06.2023
Secondary School -
Lasalle Catholic College
- First Aid Certificate, 26/02/2027
- Working with Children Check (WWCC), 11/03/2029
- Responsible Conduct of Gambling (RCG), 05/01/2025
- Responsible Service of Alcohol (RSA), 07/01/2025
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