ROSE ANTONY

· Develop and update Piping and Instrumentation Diagrams (P&IDs) for the new blast furnace, ensuring accuracy and compliance with engineering standards.

· Prepare detailed Inspection and Test Plans (ITPs) for key components, including the Nalco 3D Controller, chemical tanks, and dosing pumps, aligning with regulatory and vendor requirements.

· Create a comprehensive project time map to track milestones, deadlines, and dependencies, enabling proactive risk mitigation and on-time delivery.

· Coordinate with cross-functional teams, vendors, and contractors to ensure seamless integration of mechanical, electrical, and control systems.

· Manage technical documentation, specifications, and approvals to maintain quality assurance and compliance with AS standards.

· Monitor project progress, identify potential bottlenecks, and implement corrective actions to keep activities within scope, budget, and schedule.

· Provide technical support and resolve on-site engineering queries, ensuring smooth execution of project deliverables.

· Collaborated with a global team of policy, program, engineering, and legal professionals to prevent the appearance of violating content on PV.

· Managed day-to-day PV Compliance Trust & Safety Operations, overseeing content moderation and data labeling activities.

· Developed and executed compliance strategies, driving the operations roadmap through cross-functional collaboration and continuous improvement initiatives.

· Analyzed relevant data to enhance the overall PV user experience and conducted research to stay informed on key trends and suspicious patterns across policy areas.

· Served as a compliance subject matter expert by performing operational core work, handling escalations, and conducting quality audits.

· Audited product listing for compliance in collaboration with legal and policy teams.

· Enhanced product quality through thorough audits and identification of improvement opportunities, ensured adherence to industry standards and regulations by diligently following QA procedures and guidelines, and provided guidance and mentorship to junior team members within the QA team, fostering a collaborative and high-performing work environment.

· Led a team to consistently meet and exceed SLA targets by leveraging Salesforce CRM for comprehensive data analysis and task management.

· Played a pivotal role in multiple pilot projects, contributing to the successful launch of new initiatives.

· Demonstrated expertise in resolving escalated customer issues for high-end clients, ensuring satisfaction and retention.

· Supported sales representatives during client meetings with in-depth product knowledge, assisted in product and service demonstrations, and trained junior team members to enhance overall team performance.

· Actively monitored team dynamics to ensure smooth operations and maintained exceptional customer support, leading to improved retention rates.