Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Rose Batjargal

Clermont,QLD

Summary

Dynamic hospitality professional with extensive experience at Capella Sydney, excelling in customer service and conflict resolution. Proven track record in enhancing guest satisfaction through effective problem-solving and proactive team management. Skilled in customer service and effective communication, consistently delivering exceptional service in high-pressure environments. Extensive experience in the food and beverage field.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Front Desk

Capella Sydney
Sydney, NSW
09.2024 - 03.2025
  • Kept records of room availability and guest accounts, manually or using computers.
  • Greeted, registered and assigned rooms to hotel or motel guests.
  • Resolved customer complaints promptly and courteously.
  • Stayed current on promotions, discounts, packages, and offers available at the hotel.
  • Processed payments accurately and efficiently.
  • Answered phones, responded to inquiries, and took messages.

Bar Waiter

Capella Sydney
Sydney, NSW
06.2024 - 01.2025
  • Made drinks according to recipes specified by management.
  • Provided exceptional service to high volume of daily customers.
  • Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
  • Mainly worked night shifts as a casual employee, alongside other jobs.

Housekeeping Coordinator

Capella Sydney
Sydney, NSW
01.2024 - 12.2024
  • Managed scheduling of housekeeping staff according to occupancy needs.
  • Established hands-on, proactive management style to facilitate improvements to workflow and room turnover.
  • Provided guidance and support to housekeeping staff members regarding their duties.

Communications Agent

Capella Sydney
Sydney, NSW
02.2024 - 09.2024
  • Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
  • Assisted guests in answering questions and completing check-in and check-out processes.
  • Managed customer complaints and rectified issues to complete satisfaction.

Education

Advanced Diploma of Business - Business

Academy of Entrepreneurs
Sydney, NSW
05-2025

Diploma of Business - Business

Academy of Entrepreneurs
Sydney, NSW
04-2024

Skills

  • Problem solving
  • Team building
  • Conflict resolution
  • Interpersonal communication
  • Relationship building
  • Communication
  • Drink preparation
  • Attention to detail
  • High energy and stamina

Certification

  • Responsible Service of Alcohol

Languages

English
Professional
Mongolian
Native/ Bilingual

Timeline

Front Desk

Capella Sydney
09.2024 - 03.2025

Bar Waiter

Capella Sydney
06.2024 - 01.2025

Communications Agent

Capella Sydney
02.2024 - 09.2024

Housekeeping Coordinator

Capella Sydney
01.2024 - 12.2024

Advanced Diploma of Business - Business

Academy of Entrepreneurs

Diploma of Business - Business

Academy of Entrepreneurs

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Rose Batjargal