Summary
Overview
Work History
Education
Skills
Certification
Timeline
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ROSE BROWN

Mayfield

Summary

Friendly and reliable professional with over 5 years of experience in customer service, retail, hospitality, and animal care. Currently working as a Store Manager, known for strong leadership, problem-solving, and the ability to drive team performance. Versatile, dependable, and passionate about delivering excellent service and results in any role.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Pet Sitter & Dog Walker

Mad Paws
06.2023 - Current
  • - Care for a range of pets including dogs, cats, and small animals.
  • - Follow care routines, administer medication, and ensure pets' wellbeing.
  • - Communicate clearly with pet owners regarding schedules and updates.

Store Manager

Hot Bargain Waratah
10.2021 - Current
  • - Oversee daily operations, staff supervision, and customer service.
  • - Manage stock levels, place orders, and ensure accurate pricing and merchandising.
  • - Handle cash, EFTPOS, and end-of-day reconciliation.
  • - Resolve customer issues and ensure a positive store experience.
  • - Train and support team members to maintain store standards and performance.
  • Ref: William Vigo – 0459 478 468

Waitress / Customer Service

Rascals
05.2021 - 10.2021
  • - Took dine-in and takeaway orders using POS and online systems.
  • - Created drinks and packed takeaway orders efficiently.
  • - Delivered friendly table service and worked collaboratively under pressure.

Team Member

KFC Mayfield
04.2018 - 10.2019
  • - Worked across cashier (front and drive-thru), food prep, cooking, and cleaning.
  • - Delivered fast, friendly service in a high-volume environment.
  • - Developed strong teamwork and communication skills.
  • Ref: Oumou Anne – 0431 566 615

Education

Certificate II - Animal Care

TAFE NSW
01.2024

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Alesco Senior College
01.2021

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Callaghan College Waratah
01.2019

Skills

  • Team Leadership & Supervision
  • Customer Service & Communication
  • Stock Control & Ordering
  • Problem Solving & Decision Making
  • Time Management & Multitasking
  • Cash Handling & POS Systems
  • Pet Care & Handling
  • Calm Under Pressure

Certification

  • Certificate III in Retail
  • Certificate II in Animal Care

Timeline

Pet Sitter & Dog Walker

Mad Paws
06.2023 - Current

Store Manager

Hot Bargain Waratah
10.2021 - Current

Waitress / Customer Service

Rascals
05.2021 - 10.2021

Team Member

KFC Mayfield
04.2018 - 10.2019

Certificate II - Animal Care

TAFE NSW

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Alesco Senior College

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Callaghan College Waratah

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