Summary
Overview
Work History
Education
Skills
Timeline
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Rose Cain

Perth,WA

Summary

Driven by a results-focused approach, I significantly enhanced operational efficiency and sales at Self Employed Services through strategic project management and data analytics.


My leadership fostered team collaboration and employee development, leading to increased customer satisfaction and market share. Skilled in Organizational Change and Team Leadership, I excel in transforming challenges into business growth opportunities.


Innovative Executive Manager with 45 years of experience running start-up and emerging companies. Strong technology and product development expertise. Build strategic business relationships and partnerships. Strong drive with excellent interpersonal, communication and team-building skills.


Client-focused Business Manager offering diverse experience in customer service, business management and project coordination. Quickly builds relationships with both new clients and business audiences. Quick-learning with excellent multi-tasking skills and mastery of new technology. Commended for innovation and creative problem-solving to address business challenges.

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.


Dedicate Hairdressing professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.


Training many apprentices over years and leading them into being their own boss and opening their locations . Winning many awards in the industry and becoming a leader in all felids .


Love mentoring staff to achieve their goals and greatness and progress is the key to self development in a ever changing world of business .

Overview

36
36
years of professional experience

Work History

Management Executive

Self Employed Services
07.1988 - 06.2024
  • Increased team productivity by implementing efficient project management strategies.
  • Leveraged data analytics tools to make informed decisions about pricing strategies, promotional offers, and inventory management policies that boosted sales figures consistently over time.
  • Spearheaded corporate restructuring efforts to maximize organizational effectiveness and streamline decision-making processes.
  • Led cross-functional teams to successful project completion, fostering collaboration among diverse departments.
  • Drove continuous improvement efforts across the organization by instilling a culture of learning and open dialogue, leading to enhanced operational performance and employee satisfaction.
  • Enhanced customer satisfaction levels by developing effective training programs for frontline employees focused on service excellence.
  • Implemented innovative marketing campaigns that drove brand awareness and increased market share.
  • Mentored junior staff members in professional development, contributing to an overall positive work culture within the organization.
  • Established clear lines of accountability within the organization by defining roles and responsibilities for each function area explicitly during internal meetings or presentations.
  • Evaluated employee performance regularly using established metrics to provide constructive feedback aimed at career growth and skill enhancement.
  • Brought in new business connections and revenue generation opportunities by improving networking strategies.
  • Built and deepened relationships with internal and external personnel to enhance client retention and growth plans.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.

Colour Technician

Self Employed Services
07.1988 - 06.2024
  • Efficiently managed appointment scheduling to maximize productivity while minimizing wait times for clients'' convenience.
  • Assisted in boosting salon revenue by promoting retail products that complemented coloring services, increasing product sales and repeat business.
  • Kept up-to-date with industry trends, attending workshops and conferences regularly to maintain cutting-edge knowledge of color techniques.
  • Showcased creativity by participating in industry competitions or events, representing the salon with pride and elevating its reputation within the community.
  • Expanded clientele base by effectively networking at local events and utilizing social media platforms to showcase impressive results from coloring services.
  • Mentored junior technicians in advanced coloring techniques and best practices, fostering professional growth within the team.
  • Participated actively in ongoing training sessions on new products or technologies introduced into the market or salon inventory lineup.
  • Enhanced client satisfaction by delivering customized color solutions tailored to individual needs and preferences.
  • Maintained a clean, organized work area compliant with state health regulations, ensuring a safe environment for both staff and clients.
  • Collaborated with stylists and other team members to provide comprehensive beauty services, resulting in a cohesive look for clients.
  • Prepared hair for styling, coloring treatments and cuts.
  • Promoted salon products to maintain color treatments to clients, making recommendations based on hair health, texture and applied services.
  • Handled inventorying of hair products.
  • Answered phone calls and emails to schedule client appointments.
  • Selected and formulated chemical color treatments to achieve clients' desired hair color, measuring and mixing components with accuracy.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
  • Increased revenue through effective customer service and inventory management.
  • Trained salon staff in traditional and innovative haircutting techniques and salon management.

Education

Hairdressing & Beauty - Hairdressing

South Metropolitan TAFE
Fremantle, WA
06.1979

Skills

  • Operations Management
  • Organizational Change
  • Corporate Communications
  • Human Resources Management
  • Goal Setting
  • Staff Training
  • Workflow Management
  • Performance Evaluation
  • Budget Planning
  • Revenue Growth
  • New business launch
  • Key Performance Indicators
  • Demographic Analysis
  • Teamwork and Collaboration
  • Customer Service
  • Problem-Solving
  • Time Management
  • Attention to Detail
  • Multitasking
  • Organizational Skills
  • Excellent Communication
  • Team Collaboration
  • Team Leadership
  • Customer Service Management
  • Effective leader
  • Customer Relations
  • Staff training/development
  • Team building
  • Employee Relations
  • Staff Management
  • Scheduling
  • Staff hiring
  • Quality Assurance
  • Customer Retention
  • Employee Scheduling
  • Training Management
  • Staff Scheduling
  • Payroll Administration and Timekeeping
  • KPI Tracking
  • Recruitment
  • Business Growth Initiatives

Timeline

Management Executive

Self Employed Services
07.1988 - 06.2024

Colour Technician

Self Employed Services
07.1988 - 06.2024

Hairdressing & Beauty - Hairdressing

South Metropolitan TAFE

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Rose Cain