Rose Castledine
Melbourne,VIC
Summary
Motivated Monash University Arts student with strong analytical and communication skills, seeking to contribute to the Mondale Graduate Program. Experienced in teamwork, problem-solving, and delivering high-quality outcomes through academic projects and professional roles in retail and administration. Committed to continuous learning, adaptability, and applying my skills to support public service initiatives that improve community well-being.
Overview
3
3
years of professional experience
Work History
Retail Sales Associate
St Agni
Armadale, Vic
01.2023 - Current
- Assisted customers in product selection and provided personalized service.
- Maintained store appearance by organizing merchandise and ensuring cleanliness.
- Operated point-of-sale system accurately for customer transactions.
- Collaborated with team members to achieve sales goals and improve service.
- Handled customer inquiries and resolved issues promptly and professionally.
Receptionist
Brighton Family and Womens Clinic
Brighton, Vic
06.2022 - 12.2022
- Greeted patients warmly upon arrival at the family and women's clinic.
- Managed appointment scheduling and confirmed visits for optimal patient flow.
- Collected patient information and verified insurance details accurately.
- Answered phone calls promptly and addressed inquiries with professionalism.
- Collaborated with team members to streamline office procedures and enhance efficiency.
- Processed medical records efficiently to ensure compliance with privacy regulations.
Education
Associate of Arts - Economics
Monash University
Clayton, VIC11-2026
Skills
- Initiative and self-directed learning
- Teamwork and collaboration
- Strong written and verbal communication
- Organisation and time management
- Digital literacy (MS Office, CRM, inventory software)
Accomplishments
Volunteering and Extracurricular Activities
- Peer Mentor, Monash University Economics Society (2024 – Present): Provided academic guidance and career advice to first-year students.
- Volunteer Tutor, Community Learning Centre (2023 – Present): Supported secondary students in literacy and numeracy development.
Achievements
- Dean’s List Recognition, Monash University (2024)
- Employee of the Month, Retail Associate Role (March 2023).
Timeline
Retail Sales Associate
St Agni
01.2023 - Current
Receptionist
Brighton Family and Womens Clinic
06.2022 - 12.2022
Associate of Arts - Economics
Monash University