ROSE CROSS

Conducted daily training sessions on product knowledge, objection handling, and communication skills.

• Skilled at handling objections, negotiating deals, and confidently closing high-value contracts.
• Operated as an independent contractor, managing my own time, income, and performance goals.
• Built comfort and confidence in speaking to strangers, presenting solutions, and training team members.
• Developed and implemented communication strategies to enhance client engagement and satisfaction.
• Mentored junior contractors, providing guidance on best practices and operational efficiency.

• Assisted with patient preparation, treatment, monitoring, and recovery, including drawing up medications and performing haematology testing.
• Provided compassionate support during euthanasia's, ensuring dignity and empathy for patients and clients.
• Worked independently in both treatment and consulting areas, as well as collaboratively within a busy veterinary team.
• Managed consulting duties such as scheduling, record-keeping, and handling confidential information.
• Delivered exceptional communication and customer service, building trust and rapport with clients in sensitive situations.
• Organized and maintained treatment stock to high standards.
• Excelled in multitasking, attention to detail, and working calmly and effectively under pressure.
• Assisted veterinarians during examinations and procedures, maintaining a sterile environment.

• Supervised and cared for multiple dogs in a high-energy environment, ensuring safety and well-being at all times.
• Assisted with grooming services, including bathing, brushing, drying, and preparing dogs for stylists.
• Organized daily schedules, monitored animal behaviour, and adapted quickly to changing needs.
• Delivered friendly, professional communication to clients, providing updates, and building positive relationships.
• Maintained a clean, organized workspace, managing stock and equipment to professional standards.
• Demonstrated patience, attention to detail, and calm problem-solving in high-pressure situations.
• Provided exceptional customer service, addressing client inquiries and concerns promptly.
• Supervised daily operations, ensuring safe and clean environment for pets.

• Delivered high-quality table service in a fast-paced, fine dining environment.
• Provided exceptional customer service, building rapport, and ensuring a positive dining experience.
• Managed multiple tables and orders simultaneously, maintaining accuracy and attention to detail.
• Communicated effectively with kitchen and bar staff to coordinate seamless service.
• Maintained a clean and organized service area in line with health and safety standards.
• Collaborated with kitchen staff to streamline food delivery and improve order accuracy.
• Provided exceptional customer service, ensuring guest satisfaction through prompt and attentive care.

• Oversaw daily front-of-house operations, ensuring a high standard of guest service and dining experience.
• Greeted and seated guests, managed bookings and walk-ins to optimize table turnover and flow.
• Trained, supervised, and supported waitstaff to uphold service and presentation standards.
• Resolved guest concerns quickly and professionally, maintaining a positive brand image.
• Managed reservation systems, guest records, and special requests with accuracy and attention to detail.
• Oversaw daily dining operations, ensuring exceptional guest experiences and service quality.
• Managed reservations and seating arrangements to optimize guest flow and minimize wait times.
• Trained and mentored new staff on service protocols and customer engagement techniques.