Summary
Overview
Work History
Skills
References
Timeline
Generic

Rose Dicaterina

Enfield,SA

Summary

Having more than 15 years of experience in office settings, I am a committed and approachable professional recognized for my focus on customer satisfaction and my capability to forge solid relationships, both within the organization and with external partners. I thrive in handling heavy workloads, making certain that business objectives are regularly achieved. I am innovative, consistently applying my initiative to embrace new challenges and assist my colleagues. Keen to enhance my abilities, I consistently pursue chances to learn and develop, aiding in the achievement of both specific tasks and broader team goals.

Overview

10
10
years of professional experience

Work History

Business Support Advisor (2IC)

Job Prospects (SYC)
01.2022 - Current
  • Managing the shared mailbox and assisting with email and phone queries
  • Delegating emails and tasks to the Business Support Team
  • Assisting the Business Support Team with queries ensuring that they align with the Employment Services guidelines
  • Providing reports to relevant managers and Teams
  • Review and address findings identified through audits
  • Reviewing and approving purchase orders ensuring they align with the Employment Services guidelines
  • Creating and disabling staff profiles in ECSN and Bridge
  • Review Employment Services guideline updates and assist with updating instructions for all relevant parties
  • Creating bulk training enrolment forms and reviewing all relevant paperwork before sending off to the Finance Team for payment
  • Troubleshooting IT issues with third party systems
  • Running ECSN log on reports to review inactivity of accounts and reminding staff to log in within the 90 day timeframe
  • Creating internal instructions for the Business Support Team
  • Actioning Department complaints in a timely manner and ensuring all parties are happy with the outcome before closing it off in Skytrust
  • Weekly checks of open tickets with Bridge and liaising with staff advising them of updates that require action with
  • Creating and updating email templates
  • Reviewing Risk Assessments and liaising with staff if there are any discrepancies
  • Advising the Department of Workplace Relations of any incidents that have occurred during an approved activity
  • Assisting staff with amendments to purchase orders

Business Support Consultant

Job Prospects (SYC)
01.2017 - 01.2022
  • Assisting internal staff with phone and inbox queries
  • Reviewing and approving purchases orders ensuring they align with the Employment Services guidelines
  • Creating and disabling staff profiles in ECSN, JobReady and Bridge
  • Assisting with creation and approvals of Wage Subsidies
  • Creating bulk training enrolment forms and reviewing all relevant paperwork before sending off to the Finance Team for payment
  • Troubleshooting IT issues with third party systems
  • Running ECSN log on reports to review inactivity of accounts and reminding staff to log in within 90 day timeframe
  • Review updated documentation from the ECSN Provider Portal and report back to the Participant Funding Coordinator with any changes required for instructions and communication back to staff
  • Creating internal instructions for the Business Support Team
  • Actioning Department complaints in a timely manner and ensuring all parties are happy with the outcome before closing it off in Skytrust
  • Reviewing fuel floats and ensuring all documentation has been received and uploaded to JobReady
  • Reviewing internal invoices and claiming reimbursement in ECSN for Counselling, Targeted Pre-Employment program and Aboriginal Mentoring
  • Assisting with the Wage Subsidy inbox by delegating emails to Business Support Team
  • Sending off mail merge emails for Wage Subsidy payments that are due
  • Assigning tasks and reminders in JobReady and Bridge for Wage Subsidy approvals and payments
  • Reviewing Risk Assessments and liaising with staff if there are any discrepancies
  • Advising the Department of Workplace Relations of any incidents that have occurred during an approved activity

Employment Officer

Job Prospects Elizabeth (SYC)
01.2015 - 01.2017
  • Liaising with clients and employers
  • Create and entering job search efforts into ECSN
  • Obtaining evidence for post placement support
  • Running daily reports
  • Creating and updating Job Plans
  • Raising expenditures
  • Entering notes into JobReady
  • Entering AAR hours for Work for the Dole

Skills

  • Effective communication
  • Autonomous work
  • Team collaboration
  • Customer interaction
  • Writing skills
  • Analytical skills
  • Problem-solving skills
  • Records management
  • General administration
  • Business relationship building
  • Purchasing principles
  • Switchboard operation
  • IT troubleshooting
  • Compliance processing
  • Advising staff
  • Adaptability to new systems
  • Risk assessment
  • Time management
  • Client engagement
  • Problem-solving
  • Stakeholder management
  • Client relationship management
  • Written communication
  • Critical thinking
  • Decision-making
  • Cross-functional coordination
  • Empathy and understanding
  • Goal setting
  • Analytical thinking
  • Performance analysis
  • Relationship building
  • Conflict resolution
  • Solution-oriented approach
  • Customer service
  • Emotional intelligence
  • Training and mentoring

References

  • Lisa Karapas - Business Improvement & Quality Unit Manager - 0407 188 637
  • Jordan Day - Business Support Consultant - 0488 443 333
  • Nikki Mighall-Salmon - Business Support Advisor - 0423 522 070

Timeline

Business Support Advisor (2IC)

Job Prospects (SYC)
01.2022 - Current

Business Support Consultant

Job Prospects (SYC)
01.2017 - 01.2022

Employment Officer

Job Prospects Elizabeth (SYC)
01.2015 - 01.2017

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Rose Dicaterina