Summary
Overview
Work History
Skills
Certification
Skills
Timeline
Generic

Rose-Ellen (Rose) Lazarus

Perth,WA

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Flexible to learning and maintaining any new skills presented to a high degree of success. Able to present a set of skills that is both effective and broad in terms of knowledge and experience.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Customer Service Officer

Inland Revenue Department
01.2024 - 08.2025
  • Delivered exceptional customer service, resolving inquiries promptly and efficiently.
  • Managed customer accounts, ensuring accurate information and timely updates.
  • Collaborated with cross-functional teams to enhance service delivery processes.
  • Analyzed customer data trends to identify service gaps and recommend solutions.
  • Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Completed data entry to record call notes, suggestions and questions.
  • Assisted call-in customers with questions and orders.
  • Managed payments, updated account balances and discussed subsequent payments with customers to keep accounts on track.
  • Boosted company reputation by providing exceptional customer service through phone, email, and chat support channels.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Handled sensitive customer information while in possession of government provided devices

Front End Supervisor

Costco Wholesale Corp
03.2020 - 02.2023
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Developed and nurtured lasting relationships with members through dedicated assistance, issue resolution and active listening.
  • Maintained transaction security by verifying payment cards against identification.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
  • Researched issues to obtain appropriate answers to customer inquiries.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Confirmed continual compliance with all applicable laws and regulations regarding store operations.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Monitored cash drawers in 20 checkout stations to verify adequate cash supply.
  • Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
  • Educated staff on strategies for handling difficult customers and challenging situations.

Customer Service Representative

BP Connect
06.2019 - 02.2020
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Implemented and developed customer service training processes.
  • Promoted available products and services to customers during service, account management, and order calls.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded proactively and positively to rapid change.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Managed timely and effective replacement of damaged or missing products.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
  • Delivered prompt service to prioritize customer needs.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
  • Responded to customer requests for products, services, and company information.
  • Answered constant flow of customer calls with minimal wait times.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Trained new personnel regarding company operations, policies and services.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.

Laborer

Brajkovich Demolition And Salvage
08.2018 - 06.2019
  • Operate onsite Water-cart, Dumptruck and workplace utility vehicles.
  • Observe equipment operations so that malfunctions can be detected and notify operators of any malfunctions.
  • Load and unload items from machines, conveyors and conveyances.
  • Clean and lubricate equipment.
  • Start machines or equipments in order to begin production processes.
  • Place products in equipment or on work surfaces for further processing or inspecting.
  • Remove products, machine attachments and waste materials from machines.
  • Check watercart/dumptruck to ensure that mechanical, safety and emergency equipment is in good working order.
  • Report vehicle defects, accidents, traffic violations or damage to any of the vehicles while in my use.
  • Operate equipment such as truck cab computers, CB radios and telephones to exchange necessary information with bases, supervisors or other drivers.
  • Perform basic vehicle maintenance tasks such as adding fluids or performing minor repairs.
  • Climb ladders to inspect loads ensuring that cargo is secure.

Yardhand

Soils Aint Soils
11.2007 - 08.2018
  • Answer customers questions about merchandise and advise them on merchandise selection.
  • Itemize and total customer merchandise selection at checkout counter using cash register and accept cash or charge card for purchases.
  • Take inventory or examine merchandise to identify items to be recorded or replenished.
  • Receive, open, unpack and display merchandise.
  • Compare merchandise invoices to items received to ensure that shipments are correct.
  • Use onsite front end loader and forklift to load bulk merchandise onto trucks and trailers.
  • Design and set up displays of merchandise to attract customers and promote sales.
  • Frequently fill in as YARD MANAGER performing all duties required including responsibility of yard keys and alarm codes, floats and takings opening and closing of yard and making executive decisions in regards to situations that might arise.

Night Stocker

Woolworths Supermarket
10.2011 - 06.2013
  • Received, sorted and processed incoming stock and materials to prepare the stock for storage or shipment.
  • Removed all boxes and related trash from sales floor and processed through compactors.
  • Managed orders to verify accuracy of incoming and outgoing shipments.
  • Inspected inventory to identify shortages and maintain consistent inventory.
  • Maintained current knowledge of shelf planograms and end cap plans to merchandise products.
  • Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
  • Inspected floor displays, noted missing items, and immediately replenished merchandise.
  • Completed regular cycle counts and inventory audits.
  • Scanned shelves and product cases to locate expired, outdated, and spoiled items.
  • Helped customers complete purchases by moving heavy items, collecting payments, and bagging purchases.
  • Responded to customer queries and complaints regarding stock and merchandise to resolve issues and increase satisfaction.
  • Observed safety protocols when transporting merchandise to different areas of store to alleviate item damage.
  • Readied items for sales floor stocking by affixing tags and preparing shelf labels.
  • Maintained neat, organized stockroom free of hazards.

Skills

  • Time Management
  • Effective Working Relationships And Motivational Leadership
  • Opening and Closing Procedures
  • Problem-Solving Skills
  • Staff Coaching and Training
  • POS Terminal Operation

Certification

  • Full C Class License
  • Responsible Service of Alcohol (Australia)
  • White Construction Card (Australia)
  • Forklift License (Australia)


Skills

  • Heavy Machinery Operation (Forklift, Loaders, Dumptrucks and Watercart)
  • Risk Management
  • Safe Work Practices
  • Valid Driver's License

Timeline

Customer Service Officer

Inland Revenue Department
01.2024 - 08.2025

Front End Supervisor

Costco Wholesale Corp
03.2020 - 02.2023

Customer Service Representative

BP Connect
06.2019 - 02.2020

Laborer

Brajkovich Demolition And Salvage
08.2018 - 06.2019

Night Stocker

Woolworths Supermarket
10.2011 - 06.2013

Yardhand

Soils Aint Soils
11.2007 - 08.2018

Similar Profiles

CREATE PROFILE
Rose-Ellen (Rose) Lazarus