Summary
Overview
Work History
Education
Skills
Referee
Timeline
Generic

Rose Etang

Park Ridge South,QLD

Summary

Hard working small business owner of August&Claire for over 2 years. Skillful in connecting with people and promoting products. Deliver exceptional customer service. Open and positive communicator with calm and level-headed approach to managing routine needs and meeting special challenges. Experienced in maintaining stock, setting up promotions and merchandising items.

Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.

Overview

12
12
years of professional experience

Work History

Supervisor

JD SPORTS
11.2023 - Current
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Complied with company policies, shop regulations and legal requirements.
  • Collaborated with other leaders and executives to direct workflow and support operations.
  • Managed staff training and supervision.
  • Created and implemented strategies for improving operational efficiency and accuracy.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Achieved results by working with staff to meet established targets.
  • Maintained compliance with company policies, objectives, and communication goals.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
  • Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
  • Boosted team performance by developing customer service training materials and conducting service training.
  • Frequently inspected production area to verify proper equipment operation.
  • Tidied work area to create and maintain safe working environment on floor.

Small Business Owner

August&Claire
09.2019 - Current
  • Provide exceptional customer service.
  • Designed detailed business plans to outline finances, goals and operations for the business.
  • Manage social media to expand market reach.
  • Photographed products for sale and posted pictures online to increase visibility and showcase current product availability.
  • Set pricing structures according to market analytics and emerging trends.
  • Maintained retail store presentation by overseeing merchandise replenishment, customer courtesy and inquiry response.
  • Check supply and manage replenishment and inventory.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Operate and service sewing machine.
  • Create and design children's clothing and accessories to meet current trends.
  • Inspected Garments for issues impacting safety or performance.

Full Time Sales Assistant

Pandora
10.2021 - 11.2023
  • Used consultative sales approach to understand customer needs and recommend relevant offerings.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Merchandised attractive shelf displays with current offerings to drive store sales.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Maintained high levels of product knowledge and solutions to covert casual shoppers into customers.
  • Completed store opening and closing procedures by counting drawers and managing security.
  • Assisted sales team with completing customer transactions and managing issues.
  • Trained new associates in successful sales and performance strategies.
  • Demonstrated exemplary customer service by engaging clients on sales floor.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Created and maintained safe and secure work environments for employees.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Analyzed customer feedback and implemented strategies to improve customer experience.
  • Trained new employees on proper protocols and customer service standards.

Assistant Store Manager

Lovisa
05.2012 - 07.2016
  • Supervised cashiers in processing credit, debit, and cash payments to streamline sales.
  • Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.
  • Set assignments based on team strengths to optimize floor coverage and service levels.
  • Coached and team members through formal and informal interactions.
  • Oversaw aspects of maintenance, inventory and daily activity management.
  • Led teams in planning, implementation and execution of merchandising.
  • Collaborated with staff to maximize customer satisfaction and improve bottom-line profitability.
  • Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
  • Designed and deployed new display ideas to improve accessibility to merchandise.
  • Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.

Education

High School Diploma -

Browns Plains State High School
QLD
12.2011

Certificate 3 - Early Childhood Education And Care

Metropolitan South Institution of TAFE
QLD
2011

Skills

  • Planning and execution
  • Financial administration
  • Purchasing and planning
  • Organization
  • Punctual and dependable
  • Excellent communication skills
  • POS system operation
  • Customer assistance
  • Friendly, positive attitude
  • Multitasking
  • Troubleshooting
  • People skills
  • Meeting KPIs
  • Suggestive Selling
  • Stockroom Management
  • Store Opening and Closing
  • Upselling Strategies

Referee

Numbers given upon request

  • Nono Li

Store Manager -Pandora

  • Alexis Aguis

Child Safety Officer

Timeline

Supervisor

JD SPORTS
11.2023 - Current

Full Time Sales Assistant

Pandora
10.2021 - 11.2023

Small Business Owner

August&Claire
09.2019 - Current

Assistant Store Manager

Lovisa
05.2012 - 07.2016

High School Diploma -

Browns Plains State High School

Certificate 3 - Early Childhood Education And Care

Metropolitan South Institution of TAFE

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Rose Etang