Rose Fauid
Chermside,QLD
Summary
A First Nation Woman that is willing to take up new opportunity to seek and maintain full-time position that offers professional challenges by utilizing interpersonal skills, excellent time management and problem-solving skills. able to comfortably working in high-stress situations with unrelenting dedication to keeping community safe and secure, as well as company Protocol and policies. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Persistent leader eager to lead and grow organizations. Skilled in strategic planning, problem-solving, and communication with good understanding of business principles, Collaborative with relentless work ethic.
Overview
14
14
years of professional experience
Work History
Cultural Appreciation Officer
Wesley Mission Queensland
08.2023 - Current
- Uphold Wesley Charter and WMQ's Vision, Mission and Values.
- Creating, implementing, and maintaining training programs that promote cultural appreciation and understanding.
- Collaborating with a variety of internal and external stakeholders, including community partners, to encourage supportive and inclusive environment.
- Facilitating dialogue and engagement around cultural issues, enhancing cultural sensitivity and mitigating any potential misunderstanding or biases.
- Provide safe, inclusive and supportive workplace culture.
- Participate in programs meetings, staff and other meetings.
Hospitality Team Member
John Wesley Gardens
03.2017 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained cleanliness of working areas to create pleasant and inviting atmospheres for guests.
- Restocked supplies during downtime to continue meeting customer demand for products and services.
- Practiced good time management to deliver customers' prepared orders quickly and accurately.
- Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
- Communicated with kitchen staff clearly and accurately to deliver meals within desired timeframes.
- Provided courteous, friendly service while multitasking in fast-paced environment.
- Remained focused, calm and professional during peak rush hours.
- Demonstrated success in maintaining high level of customer satisfaction.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
Leisure and Lifestyle Assistant
John Wesley Gardens
01.2023 - 08.2023
- Encouraged clients to set and achieve reasonable goals on weekly basis.
- Helped clients build life management and coping skills to handle daily needs and specific stressors.
- Connected clients with available resources to improve plan success.
- Facilitated group sessions and learning discussions to further objectives.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Provided emotional support and companionship to clients.
- Designed wide variety of activities to stimulate interest, involvement, and engagement of patients.
- Created and delivered recreational programs for small and large groups of residents.
- Provided emotional support and companionship to improve quality of life for residents.
- Engaged residents through events, small groups, and personal attention.
- Provided clear instruction to activity and program participants to deliver fun and maintain safety.
- Assisted in preparing recreational materials and supplies for each activity.
- Kept track of allergies and dietary restrictions, verifying correct meals and snacks were given to campers.
- Documented behaviors, treatments and non-compliance issues
Receptionist Assistant
John Wesley Garden
03.2021 - 09.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered central telephone system and directed calls accordingly.
- Organized electronic and hard copy filing systems for easy retrieval of documents and information.
- Resolved customer problems and complaints.
- Maintained order and cleanliness of reception area for professional and inviting atmosphere.
- Managed multiple tasks and met time-sensitive deadlines.
- Prepared, collected and distributed outgoing and incoming mail and packages.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Manage over 50 customer call per day
- Organized work to meet demanding production goals.
- Participated in regular meetings with team members to discuss production updates.
- Maintained confidentiality of information regarding clients and company.
- Communicate and update with staff and management via Lee care, emails and phone.
Nurse Assistant
John Wesley Garden
03.2017 - 08.2022
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
- Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
- Utilized nursing knowledge to identify patient needs and offer appropriate remedies.
- Distributed medication to allocated resident
Personal Care Assistant
CPSM
09.2012 - 05.2016
- Built strong relationships with clients to deliver emotional support and companionship.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Assisted with daily living activities, running errands, and household chores.
- Remained alert to problems or health issues of clients and competently responded.
Administration Assistant
Department Of Queensland Housing
02.2010 - 01.2011
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Recorded expenses and maintained accounting records.
- Managed accounts payable and receivable to gain better sense of overall financial stability and liquidity.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and tenants data.
Education
High School Diploma -
Thursday Island State High
Thursday Island, QLD12.1987
Skills
- Community Relations
- Interpersonal skills
- Team building
- Customer service
- Public speaking
- Organizational skills
- Problem solving
- Leadership abilities
- Multitasking
- Time management
- Effective communication
- Good Telephone Etiquette
- Attention to Detail
- Relationship Building
- Clerical Support
- Excellent Communication
Timeline
Cultural Appreciation Officer
Wesley Mission Queensland
08.2023 - Current
Leisure and Lifestyle Assistant
John Wesley Gardens
01.2023 - 08.2023
Receptionist Assistant
John Wesley Garden
03.2021 - 09.2022
Hospitality Team Member
John Wesley Gardens
03.2017 - Current
Nurse Assistant
John Wesley Garden
03.2017 - 08.2022
Personal Care Assistant
CPSM
09.2012 - 05.2016
Administration Assistant
Department Of Queensland Housing
02.2010 - 01.2011
High School Diploma -
Thursday Island State High
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