Summary
Work History
Education
Skills
References
Timeline
Generic
Rose Ferris

Rose Ferris

rferris63@gmail.com
Balgownie,NSW

Summary

Organised and efficient secretary with background in providing administrative support to various office environments. Skilled in managing schedules, handling correspondence, and maintaining records with precision. Known for enhancing workflow processes and improving organisational communication. Proven track record of contributing positively to team dynamics and company culture by streamlining operations.

Work History

Legal Assistant

Melinda Griffiths Lawyers
Wollongong, NSW
07.2024 - Current
  • Coordinate the distribution of legal materials to other parties, as required.
  • Provide administrative support to boost the firm's document production and legal correspondence.
  • Handle telephone calls, meeting plans, and conference organization requirements.
  • Assist with document production and deposition preparation within legal software (LEAP).

Administrative Assistant

AURORA SOUTH COAST PRIVATE HOSPITAL
Wollongong, NSW
03.2025 - 07.2025
  • Hospital Administration
  • Answered phone system, routing calls, delivering messages to staff and greeting patients
  • Assisting clients in a professional and efficient manner over-the-counter and Phone with empathy and compassion
  • Admission and discharged mental health patients
  • Maintained inventory of office supplies and placed orders.
  • Experience Hospital -base system WebPas and Microsoft applications
  • Experience working in a fast paced environment
  • Balance daily banking
  • Process statistical patient Hospital reports
  • confidential client information

WHS Administrative Officer - Wellbeing Health & Safety (WHS) Unit

UNIVERSITY OF WOLLONGONG
Wollongong, NSW
12.2022 - 02.2024
  • Provided advice and support to UOW workers, students, contractors and visitors to ensure that Health and safety risks can be managed in accordance with the UOW WHS Management System
  • Assisted WHS team with general administration and provide guidance with a high level of customer service, responding to phone enquiries and emails via WHS inbox
  • Assisted WHS Team with mail delivery to ensure mail is provided to the relevant staff
  • Assisted UOW People & Culture team monitor Unified Help Desk and phone enquiries
  • Created and updated Workers Compensation files within UOW SIMS claims software from UOW Incidents report via SafetyNet
  • Processed Workers Compensation invoices from various Health organisations within SIMS claims software on a daily basis
  • Acted as WHS Committee Secretariat for Bi-Monthly WHS Committee meetings which includes: Setting up and emailing electronic calendar invitations to WHS Committee members, Produced and emailed Agenda and Minutes and other documents to WHS Committee members in a timely manner
  • Provided monthly statistics to the WHS manager for WHS Committee meetings, Organised meeting rooms and catering for WHS committee meetings
  • Booking of UOW staff into various training courses and Mindarma
  • Processed First Aid allowance requests - approved First Aid allowance request forms and created new requests for Payroll services
  • Updated staff records within EDRMS (UOW electronic record database)
  • Processed Building Warden requests Via UOW Building Warden database - invoicing the relevant team to attend training
  • Coordinated radiation badges for UOW staff - replacing radiation badges every three months and returning used badges to ARPANSA
  • Invoiced relevant departments costing of badges
  • Produced Monthly WHS Newsletters via Mailchimp for dissemination to UOW Staff
  • Scanning and recording of documentation into EDRMS (Electronic Document and Records Management System)
  • Trained and supervised employees on office policies and procedures.

Personal Assistant to Director of Nursing Research Unit

SYDNEY CHILDRENS HOSPITAL NETWORK
Randwick, NSW
08.2010 - 11.2022
  • Provided a high level of administrative and secretarial support to the Director, Professor of Nursing Research.
  • Performed a high level of Microsoft computer skills, including Microsoft Word, Excel, Access database, and PowerPoint presentations.
  • Event coordinator - coordinated events, workshops, seminars, and catering.
  • WHS monthly checks for the unit, and 6-monthly warden training for the floor.
  • Processed registration payments, receipting, and updating financial records and reports.
  • Reporting: import data into spreadsheets or SurveyMonkey.
  • Staff rostering: update all staff rosters online via the NSW Health Roster rostering system.
  • Database Management - updated staff records within hospital database systems of mandatory yearly training completed by SCHN staff.
  • Accounting: Produced and paid invoices through the iProcurement hospital accounting system, and reconciled department budget reports.
  • Online research library ENDNOTE - produced a Monograph Research booklet for the Sydney Children's Hospital Network (SCHN) from the ENDNOTE library database.
  • Transcription of digitally recorded interviews of research focus groups and parents.
  • SCH Hospital Orientation - Coordinated monthly hospital orientation of all new SCHN admin staff and nursing staff
  • Recorded attendance of all staff training via the Health database system.
  • SCH Intranet website - Produced the quarterly Nursing Newsletter for SCHN nursing staff.
  • Prepared and edited correspondence, reports, and presentations to support business operations.
  • Organised and maintained digital and physical filing systems for easy access and retrieval of documents.
  • Purchased and managed inventory of office and personal supplies, ensuring availability and cost-effectiveness.
  • Prepared documents such as reports, presentations, agendas, and correspondence.
  • Provided administrative support to the executive team by conducting research and preparing statistical reports.
  • Performed calendar management and scheduling of appointments for the executive.
  • Developed processes for efficient workflow within the departmental structure.
  • Monitored deadlines for tasks assigned to staff members on behalf of the executive team.
  • Sorted mail received daily for distribution throughout the office.
  • Scanned documents into electronic format for storage in a secure database system (TRIM)
  • Assisted in the hiring and onboarding process of new staff, providing training and support as needed.
  • Maintained confidential files related to personnel records or other sensitive information.
  • Proofread documents for accuracy prior to submission to the executive team.
  • Assisted in planning and coordinating events, from small meetings to large corporate gatherings.
  • Coordinated travel arrangements, including flights, accommodations, and itineraries, for both business and personal trips.
  • Scheduled and confirmed appointments, preventing scheduling conflicts and optimising time management.
  • Answered incoming calls and emails promptly while managing the executive's schedule accordingly.
  • Greeted visitors in a professional manner and provided assistance with inquiries.
  • Managed office supplies inventory and placed orders when necessary.
  • Used discretion when handling confidential information.

Part-time Secretary - Medical Genetics Department

SESIAHS - SYDNEY CHILDRENS HOSPITAL
Randwick, NSW
09.2008 - 08.2010
  • Assisted two full-time Secretaries
  • Acquired excellent organisational skills
  • Perform Administrative and Secretarial Duties
  • Transcribed Dictaphone recording from geneticists producing patient letters, filing, mailing & faxing patient and doctors letters
  • Acquired professional telephone manner & excellent communication skills
  • Attended to patient and doctor's phone enquiries
  • Worked as part of a team and Independently
  • Processed Medicare Claims manually - Wollongong & Canberra Outreach Clinics
  • Prepared Doctors Clinic Lists - Outpatients Department & Outreach clinics Canberra
  • Proficient in Microsoft Word and Access Database
  • Database entry of patient information
  • Acquired Medical Terminology

Customer Service Officer

ST GEORGE BUILDING SOCIETY
Leichhardt, NSW
01.1984 - 01.1988
  • Investigated and resolved customer inquiries and complaints quickly.
  • Responded to customer requests for products, services, and company information.
  • Trained staff on operating procedures and company services.
  • Assisted call-in customers with questions and orders.

Secretary - NRMA Insurance Manager

NRMA INSURANCE LIMITED
Sydney, NSW
01.1983 - 01.1984
  • Maintained daily report documents, memos and invoices.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Updated spreadsheets and databases to track, analyze, and report on performance and sales data.

Education

Information Technology Level III Certificate - Information Technology

TAFE NSW ST GEORGE COLLEGE
Kogarah
01.1998

Statement of Competency - Computer Awareness Course

BANKSTOWN EVENING COLLEGE
Bankstown
03.1996

Statement of Attainment - Work Opportunities for Women (W.O.W Course)

TAFE NSW ST GEORGE COLLEGE
Kogarah
01.1996

Diploma in Secretarial Studies - Business Secretarial Course

CAMBRIDGE BUSINESS COLLEGE
Hurstville
01.1979

Skills

  • Business administration
  • Customer relations
  • Microsoft Word
  • Microsoft Excel
  • Multitasking and prioritization
  • Medical terminology
  • Database management
  • Conference planning
  • Documentation and reporting
  • Strong interpersonal skills
  • Confidential document control
  • Documentation and recordkeeping
  • Spreadsheet development
  • Meeting planning
  • Operational processes
  • Highly organized

References

  • Darren Smith, WHS Senior Manager, University of Wollongong, 0417 266 779
  • Valerie Wilson, Professor of Nursing Research Unit, Sydney Children's Hospitals Network, 0423 033 255
  • Denise Chapman, Secretary, Children's Hospitals Network, 0423 168 971

Timeline

Administrative Assistant

AURORA SOUTH COAST PRIVATE HOSPITAL
03.2025 - 07.2025

Legal Assistant

Melinda Griffiths Lawyers
07.2024 - Current

WHS Administrative Officer - Wellbeing Health & Safety (WHS) Unit

UNIVERSITY OF WOLLONGONG
12.2022 - 02.2024

Personal Assistant to Director of Nursing Research Unit

SYDNEY CHILDRENS HOSPITAL NETWORK
08.2010 - 11.2022

Part-time Secretary - Medical Genetics Department

SESIAHS - SYDNEY CHILDRENS HOSPITAL
09.2008 - 08.2010

Customer Service Officer

ST GEORGE BUILDING SOCIETY
01.1984 - 01.1988

Secretary - NRMA Insurance Manager

NRMA INSURANCE LIMITED
01.1983 - 01.1984

Information Technology Level III Certificate - Information Technology

TAFE NSW ST GEORGE COLLEGE

Statement of Competency - Computer Awareness Course

BANKSTOWN EVENING COLLEGE

Statement of Attainment - Work Opportunities for Women (W.O.W Course)

TAFE NSW ST GEORGE COLLEGE

Diploma in Secretarial Studies - Business Secretarial Course

CAMBRIDGE BUSINESS COLLEGE

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Rose Ferrisrferris63@gmail.com