Rose Halliday
Sydney,NSW
Summary
Dynamic Front of House Employee with a strong work ethic and proven ability to enhance customer satisfaction at The Lapstone Hotel. Skilled in multitasking and clear communication, I successfully trained new staff and promoted services, leading to increased referrals and a welcoming atmosphere for guests.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Front of House Employee
The Lapstone Hotel
11.2022 - Current
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Front of House Employee
Kickaboom Cafe
06.2023 - 01.2024
- Helped guests at tables when in need of assistance.
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
- Assisted servers with delivering food, filling beverages, and retrieving items for guests.
- Established welcoming atmosphere by greeting each guest warmly.
Front of House Employee
The Church Cafe
10.2022 - 11.2022
- Helped guests at tables when in need of assistance.
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
- Advertised product and service offerings via social media.
Education
Bachelor of Music/Bachelor of Creative Industries - Humanities And Communication Arts
Western Sydney University
Sydney, NSW07-2026
Skills
- Strong work ethic
- Time management
- Clear communication
- Team collaboration
- Problem-solving
- Multitasking and organisation
- Film reel assembly
- Film production
- Public relations campaigns
Certification
Certification 3 in Live Production and Services.
Timeline
Front of House Employee
Kickaboom Cafe
06.2023 - 01.2024
Front of House Employee
The Lapstone Hotel
11.2022 - Current
Front of House Employee
The Church Cafe
10.2022 - 11.2022
Bachelor of Music/Bachelor of Creative Industries - Humanities And Communication Arts
Western Sydney University
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