Rose Hindmarch
Hawker
Summary
I have experience in several areas of work ranging from hospitality, administration and childcare. My diverse experience has made me an adaptable employee with the ability to pick up new skills and routines easily. My hospitality experience has allowed me to develop good interpersonal and communication skills. I hope to develop more skills and gain experience wherever I can in my field of study.
Overview
6
6
years of professional experience
Work History
Bartender - Cafe Supervisor - Receptionist
The Mawson Club
10.2023 - Current
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Checked ID cards and verified bar guests were of legal age.
- Operated and closed down bar station according to sanitation regulations and safety standards.
- Maintained knowledge of menu items, liquor brands, beers and non-alcoholic selections to enhance customer experience and expedite service.
Early Childhood Educator
Urambi Early Learning Centre
04.2023 - 09.2023
- Supervised and engaged with children
- Engaged with parents and various stakeholders within the centre
- Implemented and supported routines of children in the room.
- Assisted in organising activities for children during the day.
- Responsible for cleaning duties in the room/centre, e.g. disinfecting toys or surfaces, washing and meal clean ups.
- Worked towards a qualification in Early Childhood Education outside of employment.
- Fostered creativity in the classroom through art projects, dramatic play, storytelling exercises, and other imaginative pursuits.
- Established ongoing professional development goals, participating in workshops and conferences to stay current on emerging trends in early childhood education.
Dental Practice Receptionist
Capital Dental Conder
01.2023 - 04.2023
- Handled POS payments
- Interacted with patients, provided clarity and information and answered queries.
- Interacted with dentists and oral health therapists regarding treatments, appointments and patients to maximise efficiency and quality of service.
- Responsible for closing duties of the practice, e.g. cleaning tasks, checking security systems.
- Scheduled appointments accurately.
- Organised and processed the practices invoices, emails and phone calls.
- Used word documents and excel spreadsheets to communicate information within the practice.
- Answered phone calls promptly.
Waitress
Southern Cross Club
01.2022 - 03.2023
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Responsible for taking customer orders, running food and drinks to tables and ensuring a positive experience for guests.
- Developed and utilised interpersonal skills to communicate with both customers and staff members.
Crew Trainer
McDonald's
03.2019 - 10.2022
- Trained other employees in customer service, food safety, and performance requirements.
- Studied crew members during work shifts to provide feedback and guidance in improving performance.
- Set positive example for team members by providing high-quality, efficient service.
- Resolved customer complaints respectfully and efficiently.
- Demonstrated exceptional multitasking abilities while handling multiple orders simultaneously under high-pressure situations.
- Collaborated with team members to complete tasks quickly during peak hours, minimizing wait times for customers.
Education
Bachelor of Laws / Politics - Law And Politics
University of Canberra
Canberra, ACT11-2028
Skills
- Strong multitasking
- Clear and effective communication
- Customer service expertise
- Interpersonal and communication skills
- Time management
- Adaptability
- Independent learning
- Appointment scheduling
- Staff management
- Team building
Timeline
Bartender - Cafe Supervisor - Receptionist
The Mawson Club
10.2023 - Current
Early Childhood Educator
Urambi Early Learning Centre
04.2023 - 09.2023
Dental Practice Receptionist
Capital Dental Conder
01.2023 - 04.2023
Waitress
Southern Cross Club
01.2022 - 03.2023
Crew Trainer
McDonald's
03.2019 - 10.2022
Bachelor of Laws / Politics - Law And Politics
University of Canberra
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