Summary
Overview
Work History
Education
Skills
Timeline
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Rose Jaden

Pakenham,VIC

Summary

Motivated, enthusiastic university student with an interest in customer service, with a passion for assisting others. Seeking casual or part-time employment to gain experience, knowledge, and transferable skills in the work environment. As well as outgoing, hardworking, diligent highly motivated professional demonstrates ability to develop and implement successful plans of action to address individual needs. Possesses strong problem-solving skills to reduce barriers. Committed to helping individuals and families. Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail, and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

3
3
years of professional experience

Work History

Team Member

McDonald's
02.2021 - 07.2021
  • Enhanced team efficiency by streamlining communication and implementing effective collaboration tools.
  • Boosted overall productivity by identifying areas for improvement and developing targeted strategies.
  • Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
  • Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
  • Improved customer satisfaction by consistently providing friendly and efficient service.
  • Enhanced team productivity by effectively collaborating with colleagues on tasks and responsibilities.
  • Maintained a clean and organized workspace, ensuring a positive environment for both staff and customers.
  • Assisted in increasing sales through upselling menu items and promoting limited-time offers to guests.
  • Enhanced customer satisfaction by providing efficient and friendly service during busy meal times.
  • Assisted in maintaining a clean and organized dining area, contributing to a positive guest experience.
  • Handled cash transactions accurately and efficiently, ensuring proper cash handling procedures were followed.
  • Addressed customer concerns promptly and professionally, leading to higher levels of customer satisfaction.

Team Member

McDonald's
07.2021 - 09.2022
  • Enhanced team efficiency by streamlining communication and implementing effective collaboration tools.
  • Boosted overall productivity by identifying areas for improvement and developing targeted strategies.
  • Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
  • Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
  • Enhanced customer satisfaction by providing efficient and friendly service during food preparation and order delivery.
  • Maintained a clean and sanitary work environment by adhering to strict health and safety guidelines, ensuring a safe dining experience for all customers.
  • Collaborated with fellow team members to ensure smooth operations during peak hours, reducing wait times for customers.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
  • Greeted customers at counter to fulfill requests and answer questions.
  • Distributed food during busy peak periods to drive customer satisfaction.
  • Sanitized tables, high chairs and drink fountain areas after customer use and periodically throughout day.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Kept register accurate through correct billing, payment processing, and cash management practices.

Disability Support Worker

Best Of Home Care
07.2022 - Current
  • Improved client independence by developing personalized support plans tailored to individual needs and goals.
  • Enhanced quality of life for clients with physical and intellectual disabilities through compassionate care and assistance.
  • Assisted clients in reaching personal goals through targeted skill-building activities and therapeutic interventions.
  • Collaborated with interdisciplinary teams to develop comprehensive care plans, ensuring optimal client wellbeing.
  • Maintained accurate records of client progress, adjusting support strategies as needed to maximize outcomes.
  • Promoted a safe and inclusive environment for all clients by enforcing policies and procedures consistently.
  • Provided emotional support to clients during challenging times, fostering resilience and coping skills.
  • Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
  • Supported clients in maintaining a clean living space by assisting with household tasks such as laundry, meal preparation, and general tidying.
  • Coordinated transportation arrangements for clients to attend medical appointments or partake in social activities safely.
  • Conducted regular assessments of client needs to identify potential areas of growth or improvement within their care plan structure.
  • Worked closely with therapists and other specialists to implement prescribed interventions consistently, leading to measurable improvements in client functioning.
  • Drove clients safely to social activities and appointments.
  • Kept detailed daily logs with care actions, patient behaviors, and incidents.
  • Maintained safety with tidy, clean, and hazard-free home environments.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.

Supervisor

PVH Brands (Calvin Klein & Tommy Hilfigre)
07.2022 - Current
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
  • Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
  • Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Streamlined communication channels for improved customer experience and faster response times.

Front Desk Receptionist

Dental Boutique
12.2023 - 02.2024
  • Enhanced customer satisfaction by providing efficient and professional front desk services.
  • Streamlined office operations for improved productivity with effective organization and communication skills.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Increased guest retention by maintaining a welcoming and organized reception area.
  • Enhanced patient satisfaction by consistently providing friendly and efficient service at the front desk.
  • Streamlined appointment scheduling processes, resulting in reduced wait times for patients.
  • Improved office efficiency by organizing and maintaining accurate patient files and records.
  • Assisted with insurance verification tasks, expediting the billing process for both patients and providers.
  • Contributed to a positive work environment through effective communication with colleagues and supervisors.
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Enhanced customer satisfaction by efficiently managing front desk tasks such as answering phone calls, scheduling appointments, and greeting clients.
  • Streamlined office operations by organizing files, maintaining databases, and ordering supplies for the reception area.
  • Developed customized training programs for clients, addressing their specific needs and goals.

Education

High School Diploma -

Haileybury - Keysborough
Keysborough, VIC
11.2020

Bachelor of Science - Project Management

RMIT University
Melbourne, VIC
01.2026

No Degree -

Saturday School
Dandenong, VIC

Skills

  • Case Management
  • Personal Care
  • Incident Reports
  • Home Healthcare Services
  • Progress Documentation
  • Risk Assessments
  • Disability Services
  • Family Communication
  • Independent Living Support
  • Complaint Resolution
  • Scheduling
  • Product Knowledge
  • Report Generation
  • Call Management
  • Professional demeanor
  • Analytical thinking
  • Strong interpersonal skills
  • Patient confidentiality
  • Cash Register Operation
  • Returns Processing
  • Cash Handling
  • Fee Collection
  • Guest Relations
  • Office Equipment Maintenance
  • Reception Management

Timeline

Front Desk Receptionist

Dental Boutique
12.2023 - 02.2024

Disability Support Worker

Best Of Home Care
07.2022 - Current

Supervisor

PVH Brands (Calvin Klein & Tommy Hilfigre)
07.2022 - Current

Team Member

McDonald's
07.2021 - 09.2022

Team Member

McDonald's
02.2021 - 07.2021

High School Diploma -

Haileybury - Keysborough

Bachelor of Science - Project Management

RMIT University

No Degree -

Saturday School

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Rose Jaden