ROSE JONES
Chapel Hill,QLD
Summary
Experienced Customer Relations Manager interested in opportunities for career advancement and experience.
Accustomed working towards KPI's in a fast-paced team environment or self-managing WFH. Familiar actioning difficult accounts via phone and email, as well as more additional admin work such as drafting contracts and updating a customers details.
Overview
6
6
years of professional experience
Work History
Customer Relations Manager
Credit Corp Collections
2021.05 - Current
- Manage a 200+ account portfolio with varying circumstances (aged/new debt, financial hardship and/or counsellors, moratoriums, unwilling, disputes, house sales, etc.)
- Negotiate over telephone, email, and text messaging, assessing a customer's income and expenditure to determine the best outcome.
- Identify and prepare accounts for legal action if compliant.
- Developed strong relationships with customers to foster timely payments and account resolution.
Customer Relations Manager
Credit Corp Solutions (USA)
2022.10 - 2023.12
- One of few staff accepted to trial run tenured Australian staff collecting on American customers.
- Actioned 140-200 plus delinquent accounts per day.
- Minimum 110 manual calls per day, whilst also managing high volume of inbound and outbound calls during automated dialling sessions.
- Maximise time management by dual operating software to review accounts whilst on automated dialling sessions.
Retail Manager
Priceline Pharmacy
2018.01 - 2021.01
- Able to assess optimal options for sales, such as stock control, displays, advertisement, etc.
- Implemented daily operating procedures to keep the store clean, adequately stocked, and well-organized.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
Education
Certificate III - Financial Services
Tafe
NSW12.2021
Skills
- Typing
- Verbal & Written Communication
- Inbound/Outbound Calls
- Credit Analysis
- Negotiations
- CRM Software
- Delinquency Monitoring
- Proficient in Microsoft Access
- Inter-Department Collaboration
- Account Management & Updates
- Customer Relations
- Time Management
Timeline
Customer Relations Manager
Credit Corp Solutions (USA)
2022.10 - 2023.12
Customer Relations Manager
Credit Corp Collections
2021.05 - Current
Retail Manager
Priceline Pharmacy
2018.01 - 2021.01
Certificate III - Financial Services
Tafe
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