Rose Kaddu

Part of the multi-disciplinary team by providing assistance in all aspects of day-to-day care for clients

• Duties include but are not limited to assisting clients with daily living needs such as showering, dressing, oral care, toileting, grooming, and personal hygiene to maintain self-esteem and general wellness whilst encouraging independence and dignity and empowering residents.
• Assisting at mealtimes including, meal preparation, feeding and performing other delegated duties.
• Using resident care management systems such as iCare to record and maintain resident information whilst ensuring confidentiality.
• Administering and monitoring medication and First Aid where required
• Contributing to positive work environment with strong interpersonal skills and proactive teamwork attitude.
• Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
• Greeted guests with friendliness and professionalism
• Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.

Work Experience as part of completing Certificate III Aged Care course

• This work placement involved: Assisting residents with Activities of Daily Living like showering, dressing, oral care, toileting, shaving, feeding
• Using correct manual handling that involves using hoists and slide sheets
• Encouraging independence and empowering residents.

• This position involved implementing automated systems to client documents and processes using automation software and Microsoft platforms
• The automation of processes and documentation improved business efficiencies, increased smart working, and reduced costs for client's businesses by 25% to 30%, increasing their profitability and leverage
• Collaborated with stakeholders regarding project capabilities and limitations to deliver optimal functionality.
• Other duties included, but were not limited to: Review and comment on automation of business processes and documentation
• Ensuring the timely and accurate customer service delivery of services
• Client/customer liaison and maintaining data integrity by accurately typing data
• Managing the correspondence and responding to messages in a timely manner, as well as other delegated duties.

Promotion to this position involved working as an IT Systems Administrator within a busy IT/Social Services local government department

• Duties included but were not limited to responsible for maintaining, updating database systems and ensuring records are accurate
• Providing telephone support by overseeing helpdesk administration and troubleshooting users' issues
• Managed user access rights to maintain high level of information security while ensuring appropriate levels of accessibility for authorized personnel.
• Customer service communication and answering internal/external telephone calls
• Managing correspondence and responding to messages in a timely manner
• Maintaining petty cash and stationery
• Taking minutes and issuing team memos
• Data entry, data cleansing and data migration
• Took on extra projects i.e., after system and software upgrades, was responsible for creating, updating documentation and maintaining work processes.

This role involved the following but was not limited to:

• Answering telephone and routing calls and managing email queries promptly,
• Distribute and deliver messages to staff
• Welcome and and greet visitors and stakeholders
• Increased customer satisfaction by providing timely and professional responses to inquiries via phone, email, or in-person visits.
• Setting up new records on Swift database system and ensuring records are maintained and accurate
• Assisting in resolution of database issues such as resolving errors
• Preparing informational reports using Microsoft Office Suite applications such as Excel, Word, and PowerPoint
• Filing documents, and processing written correspondence according to set standards
• Collection, processing, distribution and managing incoming/outgoing mail

• This role involved but was not limited to: Data entry and producing documentation in various formats using computer software applications
• Providing customer service and managing the email inbox
• Addressing written correspondence and data cleansing duties
• Migration of data from old to new systems and back-office support
• Deputizing for information manager and assisting the team in meeting performance objectives.