Rose N'Gapele

Supervised all staff in absence of managers.

Trained new staff on coffee preparation, cocktail mixing, and waitressing. Cashed up daily to ensure accurate financial reporting. Reported issues promptly to manager for resolution.

Performed general cleaning tasks in mornings, including changing bedding and wiping surfaces.
Vacuumed and mopped cabin areas to ensure cleanliness and hygiene.
Conducted reception work in afternoons, managing client bookings and check-ins.

Ensured bar remained fully stocked prior to opening, creating new cocktail recipes.
Trained new staff members on bar operations and service standards.
Conducted weekly cleaning and organisation of bar area.
Performed stock takes and placed orders for necessary supplies.

Allocated jobs to team members, ensuring effective task distribution.
Supervised and supported staff throughout shifts to guarantee job completion.
Addressed complaints and processed refunds as necessary.
Communicated issues to managers for prompt resolution.

Confidently spoke about the cocktails we do and what would best suit them. Mixed and served alcoholic beverages. Created new cocktails to personalise our menu.

Enhanced customer experience through welcoming greetings and attentive table service.
Mixed cocktails and alcoholic drinks to fulfil customer orders accurately.
Engaged in upselling and drink recommendations to maximise sales opportunities.

Greeted clients and answered phone inquiries to ensure excellent service.
Managed appointment bookings and processed payments efficiently.
Coordinated with stylists to address all operational needs.

Monitoring and managing guest complaints, maintaining, and ensuring compliance to established food quality and standards, digital marketing via social media platforms such as Instagram, organized the Rota, trained new staff, and took and made food and drink orders.

Made engaging connections with guests to create returning customers, making cocktails, collecting money and handling change, performed regular duties which included cleaning, sanitizing, and replenishing stocks.