Summary
Overview
Work History
Education
Skills
Accomplishments
Additional Information
Certification
Languages
Timeline
OfficeManager

Rose Nguyen

Harrington Park ,NSW

Summary

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Outgoing and friendly receptionist delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data-entry and database administration.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Administration Assistant

Trover
07.2017 - Current
  • Completed clerical tasks such as filing, copying and distributing mail.
  • Interacted with customers by phone, email or in-person to provide information.
  • Delivered clerical support by handling range of routine and special requirements.
  • Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
  • Executed record filing system to improve document organization and management.
  • Developed correspondence letters, memos and emails.
  • Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
  • Processed invoices and expenses using QuickBooks to facilitate on-time payment.
  • Verified accuracy of business records by consistently updating customer information.
  • Coordinated, scheduled and arranged business meetings and travel calendars.
  • Prepared meeting materials and took clear notes to distribute to stakeholders.
  • Coordinated travel arrangements by booking airfare, hotel and ground transportation.
  • Created presentations and proposals for use in meetings, assisted in bookkeeping and produced budget reports.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Answered multi-line phone system and transferred callers to appropriate department or staff member.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Conducted invoicing and investigated accounts receivables discrepancies.
  • Volunteered to help with special projects of varying degrees of complexity.

Conveyancing Assistant

My T Nguyen Solicitors
06.2007 - 09.2008
  • Kept up-to-date on case progress by frequently reviewing records and reporting findings to clients.
  • Answered telephone and coordinated meetings and conferences.
  • Handled filing systems for both short and traditional real estate transactions.
  • Provided key administrative assistance to senior management.
  • Managed administrative tasks for firm partners and associates.
  • Communicated professionally with clients, colleagues and legal partnership verbally and in writing.
  • Arranged for delivery of legal correspondence to clients, witnesses and court officials.
  • Filed documents with courts on behalf of attorney.
  • Worked with outside vendors to coordinate purchasing of supplies and maintenance of office complex.
  • Managed check requests, expense reimbursement requests, invoices and accounts payable and receivable information.


Personal Assistant to the Owner

Brescia Furniture
01.2000 - 09.2003
  • Oversaw personal and professional calendars and coordinated appointments for future events.
  • Displayed absolute discretion at handling confidential information.
  • Maintained appropriate filing of personal and professional documentation.
  • Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments and arranging transportation.
  • Sourced and ordered office equipment and supplies.
  • Arranged domestic and international travel plans and itineraries.
  • Organized and attended meetings and compiled related documents and reports.
  • Coordinated and planned vacations for family.
  • Updated executives on changing business needs by thoroughly documenting internal and client meetings.
  • Checked residencies for move-in readiness prior to client arrivals.

Dental Assistant

Dr Lam Surgery
10.1998 - 12.1999
  • Cleaned and sanitized dental tools and equipment, straightened treatment rooms and restocked supplies to prep for next patient and maintain health and safety practices.
  • Performed general chair-side duties for general dentistry, endo procedures and oral surgery.
  • Sanitized trays, instruments and surfaces for clean dental office setting and patient safety.
  • Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
  • Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
  • Prepared and arranged instruments, medications and required materials for dental procedures.
  • Documented patient dental health information, medical history and vital signs for future reference.
  • Educated patients by giving oral hygiene, plaque control and postoperative instructions.
  • Scheduled appointments, prepared bills and received payment for dental services by completing insurance forms, verifying insurance information and maintaining records.

Telemarketing Sales Representative

Optus Telecommunications
04.1997 - 09.1998
  • Completed daily cold calling and outreach to build sales pipeline.
  • Explained product prices and packages as well as answered questions and addressed concerns of customers.
  • Displayed excellent sales skills and understanding of how to leverage abilities to exceed quotas.
  • Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
  • Recorded contact information of customers and potential customers in internal database.
  • Answered calls, took messages and transferred calls to correct individuals.
  • Troubleshot problems for callers and helped independently resolve common issues.
  • Answered inbound telephone calls from interested customers to persuasively discuss offerings.
  • Overcame objections using friendly, persuasive strategies.
  • Provided information about available products and services, membership details, and purchase advantages.
  • Opened new accounts and documented personal, demographic and payment information in system.

Education

Certificate III - Dental Assisting

Liverpool Tafe
Liverpool, NSW
02.1998

Higher School Certificate -

Bonnyrigg High School
Bonnyrigg, NSW
09.1997

Skills

  • Flexible and Adaptable
  • Self-Motivated
  • Decision-Making
  • Data Entry
  • Active Listening
  • Multitasking Abilities
  • Mail Processing
  • Appointment Scheduling
  • File and Database Management
  • Google Drive

Accomplishments

  • Supervised team of 10 staff members.

Additional Information

Currently studying individual aged care certificate III

Certification

  • CAP - Certified Administrative Professional

Languages

Vietnamese
Full Professional
English
Full Professional

Timeline

Administration Assistant

Trover
07.2017 - Current

Conveyancing Assistant

My T Nguyen Solicitors
06.2007 - 09.2008

Personal Assistant to the Owner

Brescia Furniture
01.2000 - 09.2003

Dental Assistant

Dr Lam Surgery
10.1998 - 12.1999

Telemarketing Sales Representative

Optus Telecommunications
04.1997 - 09.1998

Certificate III - Dental Assisting

Liverpool Tafe

Higher School Certificate -

Bonnyrigg High School

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