ROSE NJOROGE
Shepparton,VIC
Summary
Highly motivated and goal-driven Accounting professional skilled in collecting, monitoring and studying data to analyse financial status and recommend business strategy. Proficient in both qualitative and quantitative analysis, including forecasting, with a keen attention to detail. Bringing strong decision-making skills to manage concurrent tasks and perform effectively in independent or team environments. Seeking to leverage Management Accountant skills and foster positive relationships with colleagues and stakeholders.
Overview
8
8
years of professional experience
Work History
Acting Management Accountant
Greater Shepparton City Council
07.2024 - Current
- Prepared and presented monthly financial reports with budget analysis and commentary for the Executive Leadership Team, Councillors, and managers, addressing budget variances proactively.
- Maintained and developed Council's executive reporting system (Magiq).
- Undertaken monthly reviews and assessments of revenue in line with accounting standards AASB15 and AASB 1058.
- Devised, organised and conducted staff training programs that have enhanced the understanding and interpretation of financial data and management reports.
- Handled shared accounting duties, including journal reviews, payroll and supplier payment approvals, and representation on project boards, ensuring compliance with accounting standards and internal controls.
- Collaborated in the preparation of the annual financial statements, general ledger reconciliations, and other duties relevant to the finance department as required.
- Collaborate in the development, planning and facilitation, co-ordination, compilation and preparation of Council's annual and revised budget.
FINANCIAL ANALYST
Greater Shepparton City Council
07.2022 - Current
- Collaborated in detailed financial analysis to identify and evaluate changes in operations, trends and potential areas of improvement, providing actionable recommendations
- Reviewed Finance and Rates procedures and processes, identifying areas for continuous improvement and offering recommendations for enhancement
- Developed and maintained strong working relationships with managers and budget officers, acting as Finance Business Partner and delivering financial services that add value to departments
- Provided proactive accounting and financial administrative guidance to affiliated third-party organisations such as GV Library and Shepparton Art Museum (SAM), cultivating stakeholder relationships while ensuring adherence to compliance standards and maximising financial efficiency
- Collaborated in internal and external audits, including Victorian Auditor General's Office (VAGO) performance audit, reviewing outcomes to identify opportunities for process improvements and efficiency enhancements
- Engaged in staff training sessions on financial policies, procedures, and processes, fostering awareness and ensuring compliance through effective communication and engaging interactions
- Collaborated effectively in development, planning, and facilitation of organisation's annual budgets, actively participating in budget submission process and preparing annual financial statements through clear and professional communication
- Collaborated in maintenance of Council's financial accounting system and electronic purchasing system (Authority) and financial reporting system (Magiq), including assisting with testing for patch upgrades
- Periodically rotated through different Finance and Rates teams, adapting quickly to new responsibilities and contributing effectively to team goals.
BILLING CUSTOMER SERVICE OFFICER
Ambulance Victoria
04.2021 - 07.2022
- Collaborated with healthcare providers to gather patient care records and research previous transports to ensure accurate billing outcomes
- Maintained high standard of quality control to minimise billing errors for customers
- Analysed event registers and control cards, liaising with providers as needed for billing accuracy
- Ensured invoice accuracy, promptly rectifying discrepancies, while efficiently managing administrative duties to meet KPIs, which include regularly processing over 90% of required tasks within stipulated timeframe, and addressing patient care backlog.
TEMPORARY ADMINISTRATIVE ASSISTANT
Swinburne University
01.2021 - 03.2021
- Proactively addressed students' inquiries, demonstrating commitment to providing excellent customer service and fostering positive relationships
- Closely worked with students and external stakeholders to promptly fulfill information requests, consistently upholding high standards of accuracy and professionalism in all communications
- Demonstrated strong attention to detail by resolving discrepancies in information and following up to obtain any necessary additional details
- Utilised database software proficiently to enter and manage data, conducting regular quality checks to ensure data accuracy and integrity
- Demonstrated effective time management skills in responding to emails promptly and accurately, ensuring timely resolution of inquiries and requests
- Supported departmental initiatives by flexibly handling various administrative tasks assigned by manager, contributing to overall efficiency and success of operations.
CALL CENTRE TEAM LEADER
Solar Arena
04.2020 - 12.2020
- Facilitated and organised training sessions for sales agents, focusing on customer qualification, effective use of dialler system, and procedural requirements
- Demonstrated leadership by setting targets and regularly reviewing performance of all call centre agents, providing constructive feedback and support to cultivate positive work environment
- Maintained proactive approach by monitoring calls to ensure adherence to procedures and quality standards, while also prioritising client satisfaction by promptly addressing their challenges and concerns
- Cultivated safe and enjoyable working environment for all team members, promoting morale and team cohesion through effective people management
- Monitored industry trends and changes, ensuring compliance with industry standards and effectively communicating relevant updates
- Enhanced team members' understanding of organisation's products, services, procedures, and guidelines through clear and engaging communication, fostering shared sense of purpose and commitment
- Regularly prepared and submitted weekly sales forecast reports to management, while also encouraging open exchange of new ideas and strategies to enhance performance in call centre, demonstrating commitment to continuous improvement and innovation.
ASSISTANT ACCOUNTANT
Rio Events Limited
02.2018 - 06.2018
- Consolidated accounts payable, receivable, and payroll responsibilities, ensuring transparency and accuracy in financial management
- Engaged in effective communication and teamwork by preparing forecasts and budgets for petty cash, payrolls, and other general expenses, aligning financial objectives with organisational goals
- Demonstrated leadership and accountability by overseeing filing of annual company tax returns, ensuring compliance with regulatory requirements and maintaining trust with stakeholders
- Managed property estate employees efficiently by allocating tasks and providing support, fostering positive work environment and optimising productivity
- Demonstrated reliability and attention to detail by ensuring timely and accurate payroll processing, demonstrating care for employee wellbeing and satisfaction
- Built rapport with tenants by managing rent and utility payments and handling invoicing promptly and professionally, contributing to positive tenant relations and retention
- Prioritised tenant satisfaction by handling complaints promptly and diligently, demonstrating commitment to excellent customer service and maintaining positive relationships with tenants
- Maintained operational efficiency by overseeing day-to-day activities, ensuring tasks were completed according to procedures, and addressing any issues promptly, fostering culture of accountability and continuous improvement.
INTERN - BUSINESS DEVELOPMENT ASSISTANT
Arqqa Digital Marketing Agency
11.2016 - 02.2017
- Collaborated closely with sales team to provide up-to-date territory data and comprehensive costing information ensuring informed decision-making
- Supported sales team by actively participating in preparation of compelling sales pitches and persuasive proposals, leveraging deep understanding of client needs and market trends to drive successful outcomes
- Demonstrated proactive leadership by conducting thorough research to identify promising leads aligned with business objectives, effectively guiding team towards promising opportunities for growth and expansion
- Played pivotal role in nurturing client relationships by reaching out to dormant accounts, revitalising connections, and implementing strategies to re-engage customers, resulting in client satisfaction
- Utilised market insight and analytical skills to identify and evaluate potential customers, effectively assessing market potential and providing valuable insights to sales team to inform strategic decision-making and optimize sales efforts.
Education
Certified Public Accountant - Accounting
CPA Australia, Online
06.2026
Master of International Business -
RMIT University, Melbourne, VIC
08.2020
Bachelor of Commerce (Major Finance) -
Strathmore University, Kenya
12.2017
Skills
- Financial and operational reporting
- Management Reporting
- Budget support
- Financial Analysis
- Strong Microsoft Excel Skills
- Excellent attention to detail
- Effective Stakeholder Communication
- Flexible team player
- Excellent time management
- Fast and enthusiastic learner
Affiliations
RMIT Credential in Building Cultural Intelligence
References
Upon Request
Timeline
Acting Management Accountant
Greater Shepparton City Council
07.2024 - Current
FINANCIAL ANALYST
Greater Shepparton City Council
07.2022 - Current
BILLING CUSTOMER SERVICE OFFICER
Ambulance Victoria
04.2021 - 07.2022
TEMPORARY ADMINISTRATIVE ASSISTANT
Swinburne University
01.2021 - 03.2021
CALL CENTRE TEAM LEADER
Solar Arena
04.2020 - 12.2020
ASSISTANT ACCOUNTANT
Rio Events Limited
02.2018 - 06.2018
INTERN - BUSINESS DEVELOPMENT ASSISTANT
Arqqa Digital Marketing Agency
11.2016 - 02.2017
Certified Public Accountant - Accounting
CPA Australia, Online
Master of International Business -
RMIT University, Melbourne, VIC
Bachelor of Commerce (Major Finance) -
Strathmore University, Kenya
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