Overview
Work History
Education
Skills
Timeline
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Rose Nyongesa

Perth,WA

Overview

16
16
years of professional experience

Work History

Business Development Officer

Kenya Power
05.2013 - 10.2023
  • Strategized with sales team to prospect and qualify potential customers within assigned geographic territories.
  • Built relationships with colleagues to facilitate teamwork, cooperation and success.
  • Generated new business with marketing initiatives and strategic plans.
  • Kept meticulous client notes and updated account information in company databases.
  • Delivered campaigns to solidify new client opportunities and generate new business.
  • Performed client research and identified opportunities for account growth, account penetration and market expansion.
  • Negotiated and closed long-term agreements with new clients in assigned territory.
  • Consistently exceeded quotas through penetration of new accounts.
  • Completed and submitted monthly and yearly reports to support executive decision making.
  • Contributed to event marketing, sales and brand promotion.
  • Built relationships with customers and community to promote long term business growth.
  • Collaborated with sales and marketing departments to support client acquisition.
  • Monitored service after sale and implemented quick and effective problem resolutions.
  • Set and achieved company defined sales goals.
  • Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.

Call Center Representative

Kenya Power
03.2008 - 02.2009
  • Responded to customer calls and emails to answer questions about products and services.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Placed outbound customer service or customer satisfaction calls to follow up on issues.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Attended telephone skills and program information training sessions to boost aptitude.
  • Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
  • Sought out extra training opportunities to enhance customer relationship management abilities.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Responded proactively and positively to rapid change.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Educated customers on company systems, form completion, and access to services.
  • Approved and terminated customer contracts upon request.

Tutor

Kenya
01.2008 - 09.2008
  • Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
  • Provided homework assistance using specific curriculum and materials.
  • Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
  • Supported students with helpful study habits and exam strategies.
  • Developed student confidence through positive reinforcement strategies.
  • Worked closely with students on specific class struggles, closely reviewing materials and assignments to offer targeted help.

Education

MBA - Masters in Business Administration-(strategic Mgt)

JOMOKENYATTA UNIVERSITY
Kenya
11.2016

BBA - Business Administration-(marketing Option)

KENYA METHODIST UNIVERSITY
Kenya
11.2010

Associate of Arts - TECHNICAL EDUCATION

KENYA TECHNICAL TEACHERS COLLEGE
KENYA
11.2006

Associate of Arts - Diploma in Business Administration

Eldoret Polytechnic
Kenya
11.2002

Skills

  • Quality Control
  • Cost Management
  • Relationship Building and Rapport
  • New Business Development
  • Analytics
  • Performance Goals
  • Strategic Planning
  • Reporting Capabilities

Timeline

Business Development Officer

Kenya Power
05.2013 - 10.2023

Call Center Representative

Kenya Power
03.2008 - 02.2009

Tutor

Kenya
01.2008 - 09.2008

MBA - Masters in Business Administration-(strategic Mgt)

JOMOKENYATTA UNIVERSITY

BBA - Business Administration-(marketing Option)

KENYA METHODIST UNIVERSITY

Associate of Arts - TECHNICAL EDUCATION

KENYA TECHNICAL TEACHERS COLLEGE

Associate of Arts - Diploma in Business Administration

Eldoret Polytechnic

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Rose Nyongesa