Rose Nyongesa
Perth,WA
Overview
16
16
years of professional experience
Work History
Business Development Officer
Kenya Power
05.2013 - 10.2023
- Strategized with sales team to prospect and qualify potential customers within assigned geographic territories.
- Built relationships with colleagues to facilitate teamwork, cooperation and success.
- Generated new business with marketing initiatives and strategic plans.
- Kept meticulous client notes and updated account information in company databases.
- Delivered campaigns to solidify new client opportunities and generate new business.
- Performed client research and identified opportunities for account growth, account penetration and market expansion.
- Negotiated and closed long-term agreements with new clients in assigned territory.
- Consistently exceeded quotas through penetration of new accounts.
- Completed and submitted monthly and yearly reports to support executive decision making.
- Contributed to event marketing, sales and brand promotion.
- Built relationships with customers and community to promote long term business growth.
- Collaborated with sales and marketing departments to support client acquisition.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Set and achieved company defined sales goals.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
Call Center Representative
Kenya Power
03.2008 - 02.2009
- Responded to customer calls and emails to answer questions about products and services.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Attended telephone skills and program information training sessions to boost aptitude.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Sought out extra training opportunities to enhance customer relationship management abilities.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Educated customers about billing, payment processing and support policies and procedures.
- Responded proactively and positively to rapid change.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Educated customers on company systems, form completion, and access to services.
- Approved and terminated customer contracts upon request.
Tutor
Kenya
01.2008 - 09.2008
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
- Provided homework assistance using specific curriculum and materials.
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
- Supported students with helpful study habits and exam strategies.
- Developed student confidence through positive reinforcement strategies.
- Worked closely with students on specific class struggles, closely reviewing materials and assignments to offer targeted help.
Education
MBA - Masters in Business Administration-(strategic Mgt)
JOMOKENYATTA UNIVERSITY
Kenya11.2016
BBA - Business Administration-(marketing Option)
KENYA METHODIST UNIVERSITY
Kenya11.2010
Associate of Arts - TECHNICAL EDUCATION
KENYA TECHNICAL TEACHERS COLLEGE
KENYA11.2006
Associate of Arts - Diploma in Business Administration
Eldoret Polytechnic
Kenya11.2002
Skills
- Quality Control
- Cost Management
- Relationship Building and Rapport
- New Business Development
- Analytics
- Performance Goals
- Strategic Planning
- Reporting Capabilities
Timeline
Business Development Officer
Kenya Power
05.2013 - 10.2023
Call Center Representative
Kenya Power
03.2008 - 02.2009
Tutor
Kenya
01.2008 - 09.2008
MBA - Masters in Business Administration-(strategic Mgt)
JOMOKENYATTA UNIVERSITY
BBA - Business Administration-(marketing Option)
KENYA METHODIST UNIVERSITY
Associate of Arts - TECHNICAL EDUCATION
KENYA TECHNICAL TEACHERS COLLEGE
Associate of Arts - Diploma in Business Administration
Eldoret Polytechnic