Summary
Overview
Work History
Education
Skills
Certification
Languages
References
Timeline
Generic

ROSAMOND PAK

Minchinbury,NSW

Summary

Highly-motivated individual with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Tackles challenges with positivity and drive to overcome.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Senior Administrator

Therapy Point
Seven Hills, 2147
03.2023 - Current
  • Ensure office is opened and closed daily, as per established schedules
  • Performed administrative tasks such as scheduling appointments, maintaining calendars.
  • Coordinated documents, checked accuracy and maintained compliance with standard requirements.
  • Regularly review productivity and make staffing adjustments as needed
  • Monitor and approve timesheets and track registration requirements for staff
  • Review accounts receivable/payable reports daily, and make sure payments are collected from clients in a timely manner.
  • Followed up with customer accounts to resolve unpaid or past due accounts.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
  • Maintained positive working relationship with fellow staff and management.
  • Provided training sessions for new hires regarding organizational policies and procedures.

Receptionist

Diu Ko Liang & Associates Drs
Eastwood, NSW
07.2020 - Current
  • Answered telephone calls to field inquiries from clients, medical representatives and various other callers seeking information.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Copying, faxing and filing documents.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Used Zedmed system to schedule patient appointments
  • Process bulk bill and private bill payments via Zedmed system
  • Checked patient data including Medicare, healthcare card, pension and HI history to keep information current.

Night Filler

Woolworths
Greystanes, NSW
03.2020 - Current
  • Realigned merchandise throughout assigned section to give shelves and racks professional appeal.
  • Hauled items from stock, using equipment and placed on correct store shelves.
  • Unboxed products and placed on shelves according to layout and planogram guidelines.
  • Removed all boxes and related trash from sales floor and processed through compactors.
  • Gave assistance to customers who required about products

Field Research Intern

Western Sydney Women
Strathfield, NSW
08.2022 - 11.2022
  • Collaborated with other researchers both in-person and virtually.
  • Analyzed qualitative and quantitative data using data analysis tools to identify and validate research conclusions.
  • Developed plans to execute agreed-upon research projects within budget and time requirements.
  • Supported a field research project of large scope and complexity under guidance of leadership.
  • Communicated findings to employee and clients using multimedia, presentation skill and reports.
  • Collected open- and closed-source intelligence.
  • Identified relevant questions and determined best methods of collection.
  • Used SurveyMonkey to create a distributable online survey.
  • Emailed and conducted phone calls in a professional manner.
  • Promoted the research project using in-person methods, travelling throughout various Western Sydney suburbs.
  • Designed social media posts to promote the survey online on various social media platforms.
  • Organized a small scale event to promote the research project at WOTSO.
  • Supervised a Western Sydney Women summit event that involved greeting attendees.
  • Wrote a project management plan.
  • Wrote a working report that included the scope and methods of the research project.

Receptionist

Hope Connect
Telopea, NSW
12.2021 - 12.2021
  • Scheduled appointments in a hardcopy yearbook.
  • Answered and directed incoming calls using multi-line telephone system.
  • Communication via phone and email in a professional manner
  • Printed copies of documents and organized documents
  • Sorted incoming mail and directed to correct personnel each day.
  • Served visitors by greeting, welcoming and directing to appropriate personnel.
  • Assisted in providing food hampers and food boxes to clients.
  • Keep the staff kitchen and office to ensure that the office was well presented to incoming clients and personnel.

Education

Bachelor of Arts - Social Science

Macquarie University
08-2023

High School Diploma -

Toongabbie Christian School
10.2019

Skills

  • Customer service
  • Office Management
  • Staff Management
  • Scheduling
  • Adaptability and flexibility
  • Attention to Detail
  • Data Confidentiality
  • Personable and Approachable
  • Teamwork and Collaboration
  • Excellent verbal and written communication

Certification

  • First Aid
  • CPR
  • WWCC
  • Police check
  • NDIS check

Languages

English
Native/ Bilingual
Chinese (Cantonese)
Limited

References

References available upon request.

Timeline

Senior Administrator

Therapy Point
03.2023 - Current

Field Research Intern

Western Sydney Women
08.2022 - 11.2022

Receptionist

Hope Connect
12.2021 - 12.2021

Receptionist

Diu Ko Liang & Associates Drs
07.2020 - Current

Night Filler

Woolworths
03.2020 - Current

Bachelor of Arts - Social Science

Macquarie University

High School Diploma -

Toongabbie Christian School

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ROSAMOND PAK