Rosemary Samuels
Rouse Hill,New South Wales
Summary
Dynamic professional with a proven track record in customer service at Taking Shape and Bank fo America, adept at conflict resolution, and enhancing customer satisfaction. I excel in compassionate personal care, including medication management, finance management, safety and well-being. I am passionate about fostering positive environments and delivering exceptional service.
Overview
26
26
years of professional experience
Work History
Care Giver
Personal
Nelson, New South Wales
03.2019 - Current
- I am currently the primary caregiver for my elderly parents. I provide. Day-to-day support with cleaning, shopping, transport, finances, and mental well-being. I now have a good routine established, allowing me some free time to explore other opportunities.
Small Business Owner
Self
Hills District
01.2013 - 03.2019
- I operated a small cleaning business, employing several staff members to clean domestic properties.
- Recruited, trained, and supervised staff, fostering a productive and positive work environment.
- Maintained accurate and complete records of all business transactions and interactions.
- Resolved conflicts between staff members and customers when necessary.
Insurance Specialist
NRMA
Parramatta
04.2012 - 09.2012
- Responded to customer inquiries and problems to promote great service.
- Reviewed insurance policies to ensure compliance with existing regulations.
- Facilitated dispute resolution between customers and insurance providers when necessary.
- Engaged customers and provided high level of service by carefully explaining details about documents.
- Responded promptly to customer inquiries about their policies and provided timely updates as needed.
Sales Stylist
Taking Shape
Parramatta
04.2009 - 12.2011
- Assisted customers in achieving their vision in fashion.
- Ensured that stock was always quickly replenished.
- Kept the boutique clean and tidy.
- Ensure stock is always returned to the correct place.
- Stock-taking.
- Unpacking weekly stock deliveries and checking all stock.
- Visual merchandising.
Customer Service Manager
Bank of America
Sydney
04.1999 - 10.2003
- Developed and implemented strategies for providing excellent customer service experience.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
- Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
Education
High School Diploma -
Riverstone High School
Riverstone, NSW11-1986
Skills
- Highly organized
- Time Management Skills
- Easily adaptable to different people and situations
- Personal care
- Medication management
- Daily living assistance
- Health monitoring
- Safety awareness
Timeline
Care Giver
Personal
03.2019 - Current
Small Business Owner
Self
01.2013 - 03.2019
Insurance Specialist
NRMA
04.2012 - 09.2012
Sales Stylist
Taking Shape
04.2009 - 12.2011
Customer Service Manager
Bank of America
04.1999 - 10.2003
High School Diploma -
Riverstone High School
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