Rose Schultz
Forest Range,SA
Summary
Dedicated and reliable professional with over 10 years of experience in customer service across diverse industries. Recognized for delivering exceptional support, resolving issues efficiently, and building strong client relationships. A hard-working team player with a positive attitude, quick to learn new systems, and highly adaptable in fast-paced environments. Recently held management roles, bringing strong organizational and communication skills, and now seeking a position as a strong team player.
Overview
2026
2026
years of professional experience
Work History
Manager
Pup Boutique
04.2025 - Current
- Supervised, motivated, and mentored employees to drive productivity, engagement, and high performance.
- Maintained a clean, safe, and professional environment for staff, customers, and animals.
- Handled multiple tasks efficiently, including scheduling, inventory management, and daily operations.
- Built and maintained strong relationships with customers and suppliers through quality service and account development.
- Fostered a positive company culture focused on teamwork, learning, and collaboration.
- Delivered expert pet care, using safe handling techniques to manage difficult animals with patience.
- Educated clients on proper at-home pet care, promoting healthier habits and stronger pet-owner relationships.
- Managed appointment scheduling and balanced multiple bookings while maintaining quality and attention to detail.
- Accurately maintained records of client information, payments, and special requests for smooth business operations.
- Supported team members during peak times or staff shortages, demonstrating flexibility and teamwork.
Manager
Oscar Wylee
10.2022 - 04.2025
- Performed optical dispensing tasks, including fitting and adjusting frames, interpreting prescriptions, and advising customers on lens options.
- Recruited, hired, and onboarded staff, fostering a high-performing team through ongoing mentoring and development.
- Conducted performance evaluations and provided constructive feedback to support growth and skill development.
- Cultivated strong team morale and retention through supportive leadership and open communication.
- Developed and implemented strategic plans to meet departmental goals and performance targets.
- Built lasting customer relationships through attentive service, personalized solutions, and fast resolution of issues.
- Ensured accuracy in order processing and maintained product knowledge to provide the highest level of optical care and service.
Dog Daycare Assistant
Paw's Adventure
2019 - 2022
- Fostered strong relationships with clients by providing exceptional customer service, ensuring trust in the quality of care for their pets.
- Provided attentive care to each dog, addressing their individual needs and preferences.
- Implemented creative enrichment activities to promote mental stimulation for dogs throughout the day.
- Maintained detailed records of each dog''s behaviour, medical history, and dietary requirements
- Contributed to a positive work environment by collaborating with team members on daily tasks and responsibilities.
- Supported overall business success by promoting services via social media channels and community events when applicable.
- Encouraged positive behaviours among dogs through reward-based training methods during playtime sessions.
- Efficiently handled unexpected situations such as separating aggressive dogs or administering first aid when necessary.
- Communicated professionally with pet owners via phone, email, and text.
Assistant Manager
Petstock
2017 - 2019
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
Education
Certificate IV - Vet Nurse
TAFE SA
SAHigh School Diploma -
Heathfield High School
Heathfield, SA01-2008
Skills
- Customer service
- Time management
- Verbal and written communication
- Complex Problem-solving
- Staff management
- Documentation and reporting
- Operations management
- Inventory management
- Computer skills
- Adaptability and flexibility
- Positive attitude
- Attention to detail
- Organizational skills
Timeline
Manager
Pup Boutique
04.2025 - Current
Manager
Oscar Wylee
10.2022 - 04.2025
Dog Daycare Assistant
Paw's Adventure
2019 - 2022
Assistant Manager
Petstock
2017 - 2019
Certificate IV - Vet Nurse
TAFE SA
High School Diploma -
Heathfield High School
Similar Profiles
Allen KightAllen Kight
Club Services Manager at Pup SocialClub Services Manager at Pup Social
JONATHAN DEROVANJONATHAN DEROVAN
Executive Producer at Regis Brands/Crusty Pup PicturesExecutive Producer at Regis Brands/Crusty Pup Pictures
Audrie LintonAudrie Linton
Owner at A Mobile Pup ParlorOwner at A Mobile Pup Parlor
Kye SchultzKye Schultz
Farm Hand at Appelinna HillsFarm Hand at Appelinna Hills
Nicole CrosbyNicole Crosby
Event Planer at South East Field DaysEvent Planer at South East Field Days