Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
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ROSE SHAMOON

Bossley Park,NSW

Summary

Dynamic and results-driven professional with extensive experience at Guzman y Gomez, excelling in customer service and relationship building. Proven ability to enhance operational efficiency and maintain compliance while leading teams. Skilled in Microsoft Office and effective communication, consistently driving customer satisfaction and loyalty through proactive problem-solving and multitasking. Highly motivated Sales Representative with solid experience in cultivating client relationships, executing sales strategies, and exceeding revenue goals. Strong abilities in leveraging product knowledge to secure new business and maintain existing accounts. Known for innovative problem-solving skills and adept at building rapport with clients to foster loyalty. Previous work has consistently resulted in increased market share and customer satisfaction.

Overview

4
4
years of professional experience

Work History

Sales Representative, Line Worker & Shift Leader

Guzman y Gomez
Greenway Plaza , NSW
05.2022 - Current
  • Provide personalized service by assisting customers with product selection and inquiries.
  • Build customer relationships, drive repeat business, and enhance store loyalty.
  • Resolve concerns efficiently while maintaining a professional and friendly approach.
  • Resolved customer complaints regarding sales and service.
  • Maintained a thorough knowledge of product lines in order to effectively respond to customer questions or concerns.
  • Provided ongoing support for existing customers by addressing inquiries, resolving issues, and upselling additional products or services.

Picker and Packer

Pet Barn
09.2023 - 11.2023
  • Accurately picked and packed customer orders for efficient delivery
  • Managed inventory organization, ensuring easy access to stock
  • Maintained workplace safety and efficiency through proper handling techniques
  • Packed orders securely for shipment, ensuring accuracy and quality.
  • Reported any damaged or defective items immediately to supervisor for further investigation.

Administrative Officer

TST Property Services
06.2021 - 02.2022
  • Managed front-desk operations, assisting visitors and handling inquiries
  • Answered and directed calls, scheduled appointments, and maintained office records
  • Provided administrative support to streamline daily operations and improve efficiency

Education

Bachelor of Psychological & Social Sciences -

Western Sydney University
01.2027

Diploma of Social Science - Psychology

Western Sydney University
03.2023

High School Diploma -

Thomas Hassel Anglican College
Middleton Grange, NSW
12-2021

Skills

  • Compliance
  • Operations Management
  • Microsoft (Word, Excel, PowerPoint, Outlook)
  • Customer Service
  • Customer relationship building
  • Organisation
  • Time Management
  • Teamwork
  • Leadership
  • Multitasking
  • Efficiency
  • Effective communication
  • Active listening
  • Customer care

Languages

English
Professional
Assyrian
Professional

References

References available upon request.

Timeline

Picker and Packer

Pet Barn
09.2023 - 11.2023

Sales Representative, Line Worker & Shift Leader

Guzman y Gomez
05.2022 - Current

Administrative Officer

TST Property Services
06.2021 - 02.2022

Bachelor of Psychological & Social Sciences -

Western Sydney University

Diploma of Social Science - Psychology

Western Sydney University

High School Diploma -

Thomas Hassel Anglican College
ROSE SHAMOON