Rose Tang
Brisbane,QLD
Summary
Hi, my name is Rose Tang, and I am a first year Audiology student with a strong passion for patient-centred care. I thrive to improve myself through ongoing learning opportunities.
Overview
7
7
years of professional experience
Work History
Dental Assistant and Receptionist
Windsor Family Dentist
05.2022 - Current
- Handled payments via EFTPOS, private health insurance rebates, Medicare rebates etc.
- Scheduled, rescheduled, and canceled appointments for more than 10-20 patients daily.
- Managed and resolved minor complaints, ensuring patient satisfaction through social media, phone, and in-person interactions.
- Sterilised and cleaned dental equipment using an autoclave and laying out sterilised tools for every examination.
- Performed and regularly assisted dentists with in-chair dental surgeries for up to 12 patients daily.
- Provided patient-centered care by effectively communicating, actively listening to their concerns, engaging in conversations, and ensuring their comfort.
- Regularly monitored and responded to emails and social media platforms (Facebook, Google etc.).
- Prepared patient x-rays and images for dentist review.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
Cashier
Thai Viet Chinese Takeaway
02.2017 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted in food preparation, ensuring orders were correctly and rapidly completed.
- Professionally picked up customer calls and handled minor complaints with customer satisfaction.
- Served customers at the register and processed cash and card payments using EFTPOS machine and, promoted sales by recommending menu items.
- Packaged and bagged food products for customers at a fast pace.
- Regularly sanitised and cleaned floor and benches.
Education
Master - Audiology
University of Queensland
Brisbane, QLD2024
Bachelor - Health Studies
Queensland University of Technology
Brisbane, QLDBachelor of Science -
Queensland University of Technology
Brisbane, QLD2018
High School Diploma -
Corinda State High School
Corinda, QLD2017
High School Diploma -
Hoa Binh Vietnamese School
Brisbane, QLD2017
Skills
- Clear communication skills
- Commitment to punctuality
- Critical thinking
- Able to work autonomously and as a team-player
- Enthusiastic & have a positive attitude towards others
- Fluent speaker and writer in Vietnamese & English languages
- Quickly being able to adapt to changes
References
Niraj Bhatt (Dentist at Windsor Family Dentist)
Email: info@windsorfamilydentist.com.au
Contact: +61404 747174
Rebecca Mollenhauer (Coworker at Windsor Family Dentist)
Email: mollenhauer02@gmail.com
Contact: +61406 153 060
Cora OShea (Coworker at Windsor Family Dentist)
Email:
Contact: +61416 641 550
Timeline
Dental Assistant and Receptionist
Windsor Family Dentist
05.2022 - Current
Cashier
Thai Viet Chinese Takeaway
02.2017 - Current
Master - Audiology
University of Queensland
Bachelor - Health Studies
Queensland University of Technology
Bachelor of Science -
Queensland University of Technology
High School Diploma -
Corinda State High School
High School Diploma -
Hoa Binh Vietnamese School
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