Rose Taylor
Rye,VIC
Summary
With extensive experience in childhood development and strong people skills, I am well-equipped to make a valuable impact in a supportive environment by offering a fresh and innovative perspective. My expertise lies in designing engaging and educational activities, while also fostering positive and nurturing relationships with young children. Collaboration and achieving tangible outcomes are top priorities, and I thrive in adapting seamlessly to changing requirements. Recognized for my reliability, patience, and effective communication skills, I am confident that I have all the essential skills and qualifications needed to succeed in this future position.
Overview
17
17
years of professional experience
Work History
Customer Support Specialist
Searoadferries
09.2022 - Current
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Resolved customer complaints with empathy and patience, restoring client confidence in company.
Hospitality Worker
Rye RSL
01.2020 - 09.2022
- Welcomed and greeted customers, answered questions, and provided excellent customer service to contribute to memory-making experience.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
- Demonstrated excellent multitasking abilities by balancing multiple orders simultaneously without compromising quality or accuracy.
Nursery hand
THE DIGGERS CLUB
09.2015 - 01.2021
- Identified and removed invasive plants and noxious weeds for garden aesthetics and ecosystem health.
- Contributed to building occupants'' overall sense of safety and security by addressing their concerns and questions regarding fire prevention measures and emergency protocols.
- Strategised with fellow teammates on how best to tackle complex challenges while maintaining focus on collective goals.
- Boosted overall team morale by organizing social events and celebrating significant achievements together as a group.
- Mentored new team members, ensuring a smooth onboarding process and integration into the work environment.
Waitress
RYE RSL
01.2012 - 01.2015
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
Customer Sales Assistant
Kmart
01.2010 - 01.2012
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers with prompt and polite support in-person and via telephone.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
Before and After School Care Assistant
Eastbourne Primary School
01.2008 - 01.2010
- Supported the emotional well-being of students by providing a listening ear, guidance, and encouragement during challenging situations.
- Developed strong relationships with students, fostering trust and open communication within the before and after school care setting.
- Enhanced student safety by consistently supervising before and after school activities and ensuring adherence to established rules.
- Promoted physical fitness among students through engaging outdoor games, sports activities.
- Facilitated group activities that promoted social skills development and positive peer interactions among students.
Education
Working With Childrens Check
Victorian State Government
08-2029
Certificate -
HLTAID012 First Aid
12-2027
Certificate III - Early Childhood Education And Care
Chisholm Institute
Frankston, VIC11-2024
Certificate -
Victorian Responsible Service of Alcohol
Rye, VIC01.2022
Certificate -
Victorian TAB And Gaming License
Rye, VIC01.2022
High School Diploma -
Dromana Secondary College
Dromana, VIC01.2011
Skills
- Problem-solving
- Complaint handling
- Conflict resolution
- Active listening
- Critical thinking
- Cheerful and energetic
- Age-appropriate activities
- Hygiene practices
- Positive reinforcement
- Classroom management
- Parent-teacher communication
References
Neve Marsh
Kindergarten Assistant
0431815080
Catherine Papalia
Rye Rsl Gaming/Bistro Manager
0422037391
Kirsty Taylor
Sorrento Ferries General Manager & Customer Service Officer
0419115035
Timeline
Customer Support Specialist
Searoadferries
09.2022 - Current
Hospitality Worker
Rye RSL
01.2020 - 09.2022
Nursery hand
THE DIGGERS CLUB
09.2015 - 01.2021
Waitress
RYE RSL
01.2012 - 01.2015
Customer Sales Assistant
Kmart
01.2010 - 01.2012
Before and After School Care Assistant
Eastbourne Primary School
01.2008 - 01.2010
Working With Childrens Check
Victorian State Government
Certificate -
HLTAID012 First Aid
Certificate III - Early Childhood Education And Care
Chisholm Institute
Certificate -
Victorian Responsible Service of Alcohol
Certificate -
Victorian TAB And Gaming License
High School Diploma -
Dromana Secondary College
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