Rose Tukufuka
Melbourne
Summary
HR professional with solid experience in onboarding, customer service, and talent development. Strong focus on team collaboration and achieving results. Adaptable to changing needs and reliable in supporting organizational goals. Skilled in conflict resolution, workforce planning, and HR policy implementation. Known for fostering positive work environment and driving operational effectiveness.
Overview
9
9
years of professional experience
Work History
HR Adviser
MinterEllison
07.2024 - Current
- Acting as an escalation point for the Talent Enablement Coordinators.
- Leading the onboarding process within the Talent Enablement team for Vacation Clerks & Graduates nationally.
- Updating and improving Talent processes and procedures.
- Prioritising multiple tasks to meet conflicting deadlines and exceed stakeholder expectations
- Working across multiple mediums (i.e. telephone, ticketing tools, web chat etc).
- Coordinating the national practicing certificate renewal process for over 1,300 lawyers.
- Completing monthly visa and ergonomic assessment audits diligently.
- Leading and conducting project work within the local and national HR team.
- Overseeing the payroll cut-off process each month, to ensure all employee changes are captured in the pay run.
WHS & Return to Work Coordinator
MinterEllison
01.2023 - Current
- Conducting in person ergonomic assessments
- Ensuring all food allergy and medical registers are up to date.
- Liaising with the WHS manager weekly to review processes and procedures.
- Managing all Melbourne's new and ongoing worker’s compensation claims.
- Being an escalation point for all First Aid officers.
- Assist in organising annual vaccinations for Melbourne office.
- Working with injured employees and their managers to create a return-to-work plan.
HR Coordinator
MinterEllison
02.2022 - 06.2024
- Maintained human resources information system and kept employee files up to date and accurate.
- Completed background and reference checks to facilitate hiring and onboarding of employees.
- Assisted in payroll processing, ensuring accurate compensation for all employees based on hours worked and applicable deductions.
- Answering and prioritising all internal and external enquiries through ServiceNow.
- Processing all employee changes through ‘SuccessFactors’ system and providing paperwork.
- Onboarding all new employees and cross-boarding all rehires and making sure all relevant teams are notified and on track to create a successful onboarding/cross-boarding experience.
- Actioning weekly & monthly audits
Early Customer Engagement Specialist
Commonwealth Bank
02.2021 - 02.2022
- Working effectively in a team environment, sharing information and providing support to other and less experienced team members
- Maintaining customer records in a professional and accurate manner and maintaining the Bank systems
- Meeting individual and team Key Performance Indicators (KPIs)
- Making outbound and receiving inbound calls to make contact with customers to arrange payment of arrears or instalments
- Identifying and escalating complex situations as appropriate and as per policy
- Effectively managing arrears and implementing legal processes in a timely and appropriate manner
- Negotiating repayment arrangements in terms of delegations whilst ensuring high levels of customer service
- Delivering a superior customer experience through ownership of the customer relationship, excellent service quality, product knowledge and timely resolution of financial matters
Reception and Administration
Community Hub Medical Centre
03.2016 - 07.2020
- Receiving visitors at the front desk by greeting, welcoming, directing them appropriately
- Scheduling appointments in a professional and timely manner
- Answering screening and forwarding incoming phone calls
- Receiving and sorting daily mail
- Setting up referrals to specialists
- Routing calls, messages and emails to the appropriate people within the practice
- Handling payments made by Medicare
- Issuing invoices to patients, health care specialists, lawyers, insurers and work cover
Reception and Administration
Sunshine City Medical Centre
07.2020 - 01.2020
- Receiving visitors at the front desk by greeting, welcoming, directing them appropriately
- Scheduling appointments in a professional and timely manner
- Answering screening and forwarding incoming phone calls
- Receiving and sorting daily mail
- Setting up referrals to specialists
- Routing calls, messages and emails to the appropriate people within the practice
- Handling payments made by Medicare
- Issuing invoices to patients, health care specialists, lawyers, insurers and work cover
Education
Bachelor of Business - Human Resource Management, International Business
RMIT University
12-2021
Skills
- Confident communication skills
- Customer service skills
- Professionalism
- Background checks
- Onboarding and orientation
- Workforce planning
- HRIS management
- Complex Problem-solving
- ServiceNow experience
- HR process improvement
- HR compliance auditing
Timeline
HR Adviser
MinterEllison
07.2024 - Current
WHS & Return to Work Coordinator
MinterEllison
01.2023 - Current
HR Coordinator
MinterEllison
02.2022 - 06.2024
Early Customer Engagement Specialist
Commonwealth Bank
02.2021 - 02.2022
Reception and Administration
Sunshine City Medical Centre
07.2020 - 01.2020
Reception and Administration
Community Hub Medical Centre
03.2016 - 07.2020
Bachelor of Business - Human Resource Management, International Business
RMIT University
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