Rose Williams
Ipswich,QLD
Summary
Experienced with cash handling, customer service, and transaction processing in fast-paced retail settings. Utilizes strong communication skills and attention to detail to ensure customer satisfaction and operational efficiency. Track record of maintaining accuracy and resolving conflicts smoothly.
Dedicated Healthcare Assistant with experience at Auckland City Hospital, Skilled in patient care and comfort. Proven reliability and attention to detail, ensuring smooth surgical preparations and recovery processes. Strong time management and customer service abilities, contributing to a positive patient experience and effective teamwork in high-pressure enviroments.
Overview
13
13
years of professional experience
Work History
Health Care Assistant (Women's Operating Theater)
Auckland City Hospital
09.2021 - 02.2025
- Assist in preparing patients for surgery, including moving them to and from the operating theatre, providing reassurance, and ensuring comfort.
- Prepare operating rooms by ensuring all necessary supplies are available for each procedure.
- Help in transferring patients to recovery areas, clean and restock theatres, and dispose of waste appropriately.
- Working together with nurses and doctors responding quickly to requests for additional supplies or instruments during surgery.
- Assisting with patient positioning and comfort as needed.
Health Care Assistant Student (Ward)
Auckland City Hospital
05.2021 - 06.2021
- Provided assistance with daily living skills and monitored the behavior for patients with dementia.
- Assisted patients with meals, personal hygiene and personal care.
- Helped patients with showering, elimination needs, emptied catheters and laundry bags.
- Provided one on one patient supervision when required.
- Kept patients engaged in meaningful activities.
- Attending to call bells
Cleaner (Southern Cross Hospital)
OCS Ltd
07.2020 - 05.2021
- Wipe down hospital beds
- Cleaned patient’s room once discharged
- Cleaned operating theater rooms
- Vacuum and mop floors
- Ordering of cloths and mops
- Handled equipment, chemicals, and materials properly and with caution.
- Emptied trashcans and transported waste to collection areas.
- Maintained a well-organized storage area for cleaning supplies to ensure easy access and efficient use of materials.
Shift Manager
McDonald's
01.2012 - 06.2020
- In charge of shift line ups, putting aces in their places.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- In charge of sending crew members on break.
- Making sure enough stock is on the floor.
- Handling refunds
- Cash count at the end of shift, Bag drop in safe.
- Marking off and entering products wasted
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Supervised employees and oversaw quality compliance with company standards for food and services.
Education
New Zealand Certificate in Health And Wellbeing - Healthcare Assisstance
MIT Manukau Institute of Technology
Auckland, New Zealand07-2021
National Certificate - Hospitality
Unitec
Auckland, New Zealand04-2014
NCEA -
Avondale College
Auckland, New Zealand11-2006
Skills
- Time management
- Customer service
- Reliability and punctuality
- Patience and composure
- Attention to detail
Timeline
Health Care Assistant (Women's Operating Theater)
Auckland City Hospital
09.2021 - 02.2025
Health Care Assistant Student (Ward)
Auckland City Hospital
05.2021 - 06.2021
Cleaner (Southern Cross Hospital)
OCS Ltd
07.2020 - 05.2021
Shift Manager
McDonald's
01.2012 - 06.2020
New Zealand Certificate in Health And Wellbeing - Healthcare Assisstance
MIT Manukau Institute of Technology
National Certificate - Hospitality
Unitec
NCEA -
Avondale College
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