ROSE ANN BERNAT GOUGH
Bateau Bay,Australia
Summary
Dedicated Housekeeper experienced in basic housekeeping duties, including changing sheets and towels, restocking supplies, vacuuming and dusting. Supports facility operations by cleaning units with professional products and maintaining quality standards. Demonstrates strong commitment to providing best possible experience for guests.
Overview
4
4
years of professional experience
1
1
Certification
Work History
House Keeper
Sodexo Pty Ltd - Crown Plaza Terrigal
Terrigal, Australia
11.2015 - 01.2019
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Changed bed linens and towels, tidied up rooms.
- Stocked amenities such as soap, shampoo and toilet paper in guest rooms.
- Maintained pool and hotel surrounds
- Delivered hotel guests room request.
Cleaner
Sapphire Palm Motel the Entrance
The Entrance, Australia
09.2015 - 11.2015
- Swept and mopped floors, vacuumed carpets, and dusted surfaces.
- Cleaned bathrooms, including toilets, sinks, countertops, mirrors, and floors.
- Emptied wastebaskets and replaced liners.
Ironing
Coastwise Ironing Killarney Vales NSW
Killarney Vales, Australia
05.2015 - 09.2015
- Maintained existing clients ironing
Public Area Attendant, Guest Request Runner, Room Attendant
Crowne Plaza Pacific Terrigal IHG
Terrigal, Australia
08.2022
- Greeted customers, answered their questions and provided them with assistance.
- Cleaned work areas and equipment at the end of each shift.
- Ensured that all customer service standards were met or exceeded during each shift.
- Maintained a clean, orderly environment by sweeping, mopping, dusting and taking out trash.
- Assisted in stocking shelves with merchandise in an organized manner according to company procedures.
- Informed management of any safety hazards or customer complaints immediately.
Ironing
Rose Ann Gough Ironing
Volunteer Dementia
Southern Cross Reynolds Court - Bateau Bay
Bateau Bay, Australia
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Understood and followed oral and written directions.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
Data Encoder/Entry, Photoshop Editor, Personalised Printing and Design
JFEGrafix Print and Design Services - Philippines
Philippines
- Compiled and formatted data into the appropriate digital formats.
- Analyzed existing data and identified discrepancies in order to ensure accuracy of information.
- Transcribed physical documents into digital files for storage and retrieval purposes.
- Maintained a database of customer records, ensuring all entries were accurate and up-to-date.
- Collaborated with other departments to ensure that data was accurate, complete, and timely.
- Developed methods for improving efficiency when encoding data into databases.
- Troubleshot any issues encountered while encoding information into databases.
Document Filling, Scanning
OJT On-Job-Training LTO - Land Transportation Office Philippines
Philippines
- Created and maintained accurate records of all scanned documents.
- Performed quality assurance checks to ensure accuracy of scanned documents.
- Developed and implemented scanning procedures for improved efficiency.
- Assisted in the development and implementation of document management systems.
- Maintained scanning equipment and reported any malfunctions or maintenance needs.
Education
First AID -
Vital First Aid Training Services
07.2018
College Level -
New Northern Mindanao Colleges Inc. (NNMCI)
Mindanao01.2010
College Level -
New Northern Mindanao Colleges Inc. (NNMCI)
01.2010
High School Level -
Mindanao Institute
01.2008
Elementary Level -
Comagascas Elementary School
01.2005
Some College (No Degree) - School Certificate
Comagascas Elementary School
Mindinao PhillipinesSome College (No Degree) - High school Certificate
Mindanao Institute
MindanaoSome College (No Degree) - First Aid
Vital First Aid Training Services
Vital First Aid TrainingSkills
- Customer Service
- Ergonomics and safety training
- Guest Relations
- Dusting
- Restroom detailing
- Safe cleaning with chemicals
- Residential Cleaning
- Waste disposal
- Health and safety compliance
- Focused and detail-oriented
- Chemical Handling
- Quality Assurance
- Exceptional time management
- Teamwork
Certification
- Working with Children (WWCC) applied for
- Application Certificate 3 Early Childcare
- 2 Years Information Technology – Diploma
- 1 Year BSIT Bachelor Science of Information Technology - Certificate
- 6 Months Caregiver/Aged Care
Skills
Data Encoder, Basic Computer, Layout Design, Elderly, Child Care, Basic Home Hygiene
Accomplishments
- Completion of in house training in Hotel duties Sodexo
- Birth of daughter Rhiannon Grace
- Immigration to Australia and Citizenship
- Commenced a small business
Interests And Passions
- Children – I love interacting with children and helping them develop
- Fishing – Estuary fishing is relaxing
- Gardens- I lose myself in the serenity
- Cargiver - i look after mum elderly mother-in law
Personal Information
- Age: 32 years old
- Place of Birth: Philippines
References
- Terry Coleman, Sodexo, Housekeeping Supervisor, (02) 4384 9111
- Cherie Mackay, Sodexo, Housekeeping Manager (Former), 05/2016, 11/2017, Taronga Zoo Number (02) 99672777
Affiliations
- Craft making
- Fishing
- Walking
- Gymnasium
Languages
English
Professional
Phillipino
Professional
Character
- Quitely spoken
- Interest in Bible studies
- Interest in Child care
References
References available upon request.
Timeline
Public Area Attendant, Guest Request Runner, Room Attendant
Crowne Plaza Pacific Terrigal IHG
08.2022
House Keeper
Sodexo Pty Ltd - Crown Plaza Terrigal
11.2015 - 01.2019
Cleaner
Sapphire Palm Motel the Entrance
09.2015 - 11.2015
Ironing
Coastwise Ironing Killarney Vales NSW
05.2015 - 09.2015
Ironing
Rose Ann Gough Ironing
Volunteer Dementia
Southern Cross Reynolds Court - Bateau Bay
Data Encoder/Entry, Photoshop Editor, Personalised Printing and Design
JFEGrafix Print and Design Services - Philippines
Document Filling, Scanning
OJT On-Job-Training LTO - Land Transportation Office Philippines
First AID -
Vital First Aid Training Services
College Level -
New Northern Mindanao Colleges Inc. (NNMCI)
College Level -
New Northern Mindanao Colleges Inc. (NNMCI)
High School Level -
Mindanao Institute
Elementary Level -
Comagascas Elementary School
Some College (No Degree) - School Certificate
Comagascas Elementary School
Some College (No Degree) - High school Certificate
Mindanao Institute
Some College (No Degree) - First Aid
Vital First Aid Training Services
- Working with Children (WWCC) applied for
- Application Certificate 3 Early Childcare
- 2 Years Information Technology – Diploma
- 1 Year BSIT Bachelor Science of Information Technology - Certificate
- 6 Months Caregiver/Aged Care
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