Rose Ann Solis
101/2 Edinburgh Ave, Canberra Australia
Summary
Performance-driven Lead Generation Specialist adept at cold calling, pre-screening for qualification and overcoming objections to achieve optimal prospect engagement. Personable, creative and expert communicator talented at building positive rapport and long-term relationships.
Overview
6
6
years of professional experience
Work History
Senior Sales Development Representative
Cience
11.2017 - 03.2022
- Acted as first point of contact and set appointments for prospective clients.
- Set appointments with salespeople and potential customers.
- Scheduled follow up calls with potential customers to gain interest in scheduling appointments.
- Received in-bound calls and initiated out-bound daily calls to introduce customers to products and services offered.
- Used provided call list to sort, organize and prioritize before making outbound calls to potential customers.
- Built prospect lists of potential new customers through research and identification of business opportunities.
- Initiated contact with prospects and conducted follow-up calls to garner information and qualify leads.
- Acted as first point of contact and set appointments for prospective clients
- Set appointments with salespeople and potential customers
Inside Sales Executive
Wiz Ai
04.2022 - 04.2023
- Updated accounts and maintained long-term relationships with clients.
- Set and exceeded inside sales goals by establishing ambitious targets and motivating sales representatives.
- Coordinated activities and projects to plan sales department operations and meet timelines.
- Liaised with clients via email or phone to identify and address needs, growing existing accounts through cross-selling.
- Surpassed sales goals by 94% annually with implementation of diverse sales tools and strategies
Customer Success Specialist
Leaky Roof
04.2023 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Cultivated customer loyalty, promoted repeat business, and improved sales.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Skills
- Client Satisfaction
- Client Relationships
- Customer Support
- Sales Tools Familiarity
- Microsoft Excel
- Lead Generation Campaigns
- Sales Campaigns
- Product Demonstration
- Cold Calling
- Inbound Phone Call Management
- Brand Representation
- HubSpot CRM
- Good Telephone Etiquette
Timeline
Customer Success Specialist
Leaky Roof
04.2023 - Current
Inside Sales Executive
Wiz Ai
04.2022 - 04.2023
Senior Sales Development Representative
Cience
11.2017 - 03.2022
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