ROSEANNE BRETT

RESPONSIBILITIES

• Business transformation, through delivering successful global finance projects – management of all project and change management aspects of transformation program
• Integrate new process into all global regions
• Coached and developed global teams in global process
• BAU Global Finance role, managing forecasts, budgets, actuals, purchase orders payments and leading four-person team
• Streamlined, standardised and simplified global P2P
• Skilled at working independently and collaboratively in a team environment.

ACHIEVEMENTS

• Streamlined, standardised and simplified global P2P processes
• Moved Real Estate spend onto Purchase Orders – went from 0% to 98% of $300M USD
• Excelled at understanding user/stakeholder needs and communicating to multiple stakeholder teams the value proposition of change
• Significantly influenced cross functional expectations whilst managing project scope, Managing Director

RESPONSIBILITIES

• Delivering projects and products for our customers using agile project management methodology, learning & iterating frequently
• Working with the business and our customers to define the roadmap for products and services and translating this into user stories
• Leading the collaborative and dynamic planning process – prioritising the work that needs to be done against the capacity and capability of the team
• Managing a multidisciplinary team, on site and remotely
• Ensure all products and services are built to an appropriate level of quality
• Actively participating in the Delivery Manager community, sharing and re-applying skills and knowledge and bringing in best practice

ACHIEVEMENTS

• Successfully delivered $1M client technology refresh project, on-time/on-budget by leading cross-functional team utilizing project management best practices
• Analyzed metrics for service requests, incidents and outages to identify problem trends and adjusted training/support of technical staff accordingly, meeting 100% of service level agreement (SLA) compliance and reducing escalations by 37%
• Performed system testing on bundled software release builds, wireless network connectivity, and printer/plotter upgrades for implementation and quality assurance
• Improved the development of support staff with cross-training, which increased productivity by 24% and reduced staffing budget by 13%.

RESPONSIBILITIES

• Contracts Specialist in Enterprise Applications, Data Services (EADS) and Customer Analytics
• Lead Customer Insights Cohort for Technology
• Manage Supplier Stakeholder relationship including sourcing requirements, contract formation, escalations, contractual disputes (portfolio of $120 Million)
• Operationalise contracts and processes (customer satisfaction, innovation, forecast, recoveries, invoicing)
• Contract governance
• Manage Supplier Council requirements and due diligence requirements including risk, procurement, security, finance and audit
• Effective ongoing commercial management
• Partner strategy development and implementation
• Partner maturity uplift, including capability uplift and sustainability

ACHIEVEMENTS

• Delivered People Leader capability with respect to customer insights
• Assisted Partners with their customer centricity journey
• Improved fractured relationship with key Partners
• Increased NAB maturity with respect to Partner engagements
• Contributed to and delivered consistent EADS partner strategy
• Rationalised contract structures to reduce time to deliver and internal costs
• Reduced partner costs by 5 million dollars through engagement and contract maturity
• Continued to develop and enhance the relationship with our key partners
• Continuous improvement ideas, gathered, actioned, implemented.

RESPONSIBILITIES

• 25 direct reports (12 Offshore resources)
• Resource management and allocation across multiple projects
• All team administrative and logistical activities
• Stakeholder management
• Member of Core Banking Leadership team focusing on service strategy, setting performance criteria and monitoring of performance, budget reviews, Partner relationship
• Delivery of SLAs with customers (Credit Risk)
• Management of section budget
• Team development and leadership

ACHIEVEMENTS

• Delivered outstanding solutions to our business which will result not only in increased customer satisfaction but reduce costs
• Continued to develop and enhance the relationship with our key stakeholders, including Credit Risk and MSAT
• Continuous improvement ideas, gathered, actioned, implemented.

RESPONSIBILITIES

• Deliver learning and development technology projects up to $2 million value, on time and within budget, having full responsibility for scope, schedule, cost, time and resources
• All aspects of project delivery, but particular focus on quality outcomes
• Curriculum development
• Vendor Management
• Financial Management
• Procurement management
• Project Ramp up (selection and onboarding of resources)
• Negotiate with and influence key stakeholders (internal and external)
• Procurement negotiations
• Team development and leadership

ACHIEVEMENTS

• Successful stakeholder engagement and management
• Development of repeatable high quality process
• Enhanced relationship between MSAT and NAB
• Successful project rollout (including training) to key stakeholders and user groups
• Successful delivery of CAMS/CASB Blended Learning Knowledge Management Project, 3 weeks before due date and $150 K under allocated budget
• Successful early delivery of ERA eLearning Project
• Successful delivery of CONNEX Training Project, 2 weeks before due date and 30K under allocated budget
• Implementation and documentation of sustainable, repeatable process
• Successfully brokered negotiations between Asset Teams and MSAT to agree on Certification metrics and outcomes and then developed and executed process
• Development and management of UAT program