Rose Elise Esposito
Summary
I am currently studying a Bachelor of Business Majoring in Marketing at RMIT University while working part time as a swimming instructor at a local swim school that I maintain throughout my studies. My aim is to secure a career where my ability to provide great quality service to clients and customer can be made use of. I am very career focused and eager to learn and develop skills alongside the knowledge I have gained in my tertiary studies.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Swimming Instructor
Paul Sadler Swimland
09.2017 - Current
- Teach swimming lessons to children aged 4 months to 12 years
- Mentor and train new swim instructors on best practices
- Working together with others in a team environment
- Take notes on strengths and weaknesses of each child in the class to track progress, and enter data post shift
Deck Supervisor
Paul Sadler Swimland
- Working closely with other deck supervisors, to ensure we prepare for a successful shift, whilst managing KPI's
- Ensuring all teachers are aware of the shift goals and objectives
- Checking in with teachers throughout the shift
- Communicating and informing parents with updates on their child's progress
- Following up on any outstanding moves and changes throughout the shift
- Documented and reported safety-related concerns or incidents
Customer Service Officer
Paul Sadler Swimland
- Serves visitors by greeting, welcoming, and directing them appropriately
- Responds to customer calls and emails to address inquires in a timely manner
- Communicated with clients regarding account services, statements, and balances
- Book and schedule swimming lessons
- Addressing and working thorough any customer inquiry and complaints
Department Coordinator
Paul Sadler Swimland
- PR work by communicating and scheduling Water Safety Kinder Talks
- Manage companies Facebook and Instagram page using Meta Business Suite
- Work closely with the management team to manage allocated quarterly budget for events
- Organising staff functions, theme weeks, charity events, and team building activities
Sales Assistant
JB Hi-Fi
11.2022 - 02.2023
- Greeting and serving customers upon entry
- Interacting and building rapport with customers
- Meeting store targets and personal KPI's
- Completing store transactions
- Cleaning and maintenance duties
- Working cohesively with others in a team environment
Field Officer
Australian Bureau of Statistics – Census
09.2021 - 10.2021
- Undertook online training and online classroom session
- Learnt and used Census phone apps to complete field officer role
- Regular communication with the Field Manager, and residents
- Complete administration forms regularly
- Ability to plan routes when delivering materials, in an effective and efficient manner
Sales Assistant
McDonalds Melbourne International Airport
05.2016 - 12.2017
- Greeting and serving customers at front counter
- Preparation of food and drinks
- Meet individual and store targets
- Store transactions
- Cleaning and maintenance duties
- Working alongside others in a team environment
Education
Bachelor of Business Marketing - Marketing
RMIT University
Melbourne, VIC2026
Diploma of Business -
RMIT University
Melbourne, VIC06.2020
Skills
- Supportive team member
- Responsible
- Listen and carry out instructions
- Attention to detail
- Strong time management skills
- Quick Learner
- Experienced with Microsoft Office
- Experienced with Mac OS
- Experiences working with children
- Strong people and customer service skills
- Excellent written and verbal communication skills
- Loyal and trustworthy team member
Certification
- Certificate III in Business (2016-2017)
- Victorian Certificate of Education (2018)
- ASCTA Swim Australian Teacher Certificate (2018)
- CPR & First Aid Certificate
Timeline
Sales Assistant
JB Hi-Fi
11.2022 - 02.2023
Field Officer
Australian Bureau of Statistics – Census
09.2021 - 10.2021
Swimming Instructor
Paul Sadler Swimland
09.2017 - Current
Sales Assistant
McDonalds Melbourne International Airport
05.2016 - 12.2017
Deck Supervisor
Paul Sadler Swimland
Customer Service Officer
Paul Sadler Swimland
Department Coordinator
Paul Sadler Swimland
Bachelor of Business Marketing - Marketing
RMIT University
Diploma of Business -
RMIT University
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