Summary
Overview
Work History
Education
Skills
Languages
Timeline
Waitress

Rosele Roldan

Blacktown,NSW

Summary

Proven waitress at Aussie Shack Bar and Restaurant, adept in high-volume dining and exceptional customer service. Skillfully balanced multitasking and team collaboration to enhance guest experiences, with a knack for menu memorization and safe food handling. Achieved consistent customer satisfaction through proactive service and attention to detail.

Developed exceptional customer service skills in fast-paced restaurant environment, seeking to transition into new field. Possesses strong abilities in communication and teamwork, along with knack for problem-solving. Aims to leverage these transferable skills to excel in new professional setting.

Experienced with managing customer interactions and ensuring pleasant dining experience. Utilizes strong communication and multitasking skills to handle high-pressure environments efficiently. Track record of building rapport with guests and ensuring their needs are met promptly.

Motivated Waitress with engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences.

Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

2
2
years of professional experience

Work History

Waitress

Aussie Shack Bar and Restaurant
03.2016 - 08.2018
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Collaborated with team members to consistently provide efficient service during peak hours.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Answered customers' questions, recommended items, and recorded order information.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.

Education

Francisco G. Nepomuceno Memorial High School
Philippines

Skills

  • Customer service
  • Greeting guests
  • Cleanliness
  • Order taking
  • Attention to detail
  • Safe food handling
  • Handling complaints
  • Menu recommendations
  • Payment processing
  • Food running
  • Table setting
  • Time management
  • Menu memorization
  • High volume dining

Languages

English
Professional Working
Tagalog
Full Professional

Timeline

Waitress

Aussie Shack Bar and Restaurant
03.2016 - 08.2018

Francisco G. Nepomuceno Memorial High School
Rosele Roldan