Roseline Victor
Reservoir,VIC
Summary
I am a hardworking Support Worker/Personal Care Assistant with experience in providing professional care services to the elderly, sick and people living with disability. I possess an excellent understanding of promoting privacy and dignity whilst enhancing choice, independence and rehabilitation for clients. My positive attitude, ability to remain calm and passion in helping others gives me an edge when dealing with physically and emotionally demanding clients. I pride myself in giving exceptional customer service while also attaining self fulfillment by making a difference in people’s lives. Devoted to patient physical comfort and emotional support.
Overview
6
6
years of professional experience
Work History
Residential Support Worker
Amecare Support Services
Melbourne, Victoria
11.2021 - Current
- Monitored clients' health conditions and reported any changes or concerns immediately.
- Transported residents to appointments, meetings, recreational outings.
- Measured and recorded food and liquid intake and output, reporting changes to medical or nursing staff.
- Exercised comatose and paralyzed patients to reduce delirium and improve physical function.
- Facilitated group activities and monitored individual progress towards goals.
- Provided guidance and support to residents in crisis situations.
- Conducted safety checks on all areas of the facility.
- Supported clients in developing independent living skills such as cooking or laundry.
- Provided emotional support to residents during difficult times.
- Recorded participants' daily progress, noted trends and addressed negative strategies to help redirect actions and improve progress.
High Care Support Worker
Independent Living Victoria
Melbourne, Victoria
07.2020 - 04.2024
- Ran errands for patients, did shopping, and picked up other necessities.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Planned, prepared, and served meals and snacks according to prescribed diets.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Monitored and assisted residents through individual service plans.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Scheduled and accompanied clients to medical appointments.
- Helped patients during ROM exercises to maintain musculoskeletal functions and increase strength.
- Helped clients adjust to new lifestyles during periods of incapacitation or recuperation.
- Contacted medical providers on behalf of clients to follow up on appointments.
- Contributed to case reviews of client status and progress.
Personal Care Giver
Diamond Care
Melbourne, Victoria
10.2018 - 01.2020
- Planned healthy meals, purchased ingredients, and cooked meals to provide adequate nutrition for client wellbeing.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Provided safe mobility support to help patients move around personal and public spaces.
- Promoted patient's mental alertness and physical agility through involvement in activities of interest and delivered basic emotional and psychological support to patient and family.
- Assisted nurses with wound care for pressure ulcers, bed sores and surgical site wounds.
- Provided physical support to assist patients with bathing, dressing and toileting.
Education
Bachelor of Science - International Business Administration
United States International University
NairobiMaster of Science - Healthcare And Service Management
Kaplan Business School
Melbourne, VICSkills
- P>Parent and caregiver rapport
- P>Personal care
- P>Professional caregiver
- P>Personal care needs
- Compassionate Care
- Mental Health Support
- Confidentiality Practices
- Personal care assistance
Additional Information
· Excellent Communication (Written & Spoken English)
· Leadership
· Problem Solving
· Organizational
· Advanced computer skills
Timeline
Residential Support Worker
Amecare Support Services
11.2021 - Current
High Care Support Worker
Independent Living Victoria
07.2020 - 04.2024
Personal Care Giver
Diamond Care
10.2018 - 01.2020
Bachelor of Science - International Business Administration
United States International University
Master of Science - Healthcare And Service Management
Kaplan Business School
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