Summary
Overview
Work History
Education
Skills
Referees
Timeline
Generic

Rose Lyn Murray

Cairns,QLD

Summary

Compassionate Personal Care Worker with expertise in assisting daily living activities and ensuring patient comfort. Delivers high-quality care through effective team collaboration and adaptability to changing needs. Proven track record in managing schedules and maintaining a safe environment to support optimal patient outcomes.

Overview

1
1
year of post-secondary education
17
17
years of professional experience

Work History

Personal Care Worker/Training

Mercy Place (Bethlehem)
05.2026 - 06.2026
  • Assisted patients with daily living activities, enhancing comfort and dignity through dressing, grooming, bathing, and toileting.
  • Executed hygiene protocols, ensuring safe and clean environment for clients.
  • Monitored client health status, reporting changes to nursing staff for timely interventions and improved care.
  • Provided compassionate companionship to clients, engaging in meaningful conversations and activities.
  • Demonstrated respect for client privacy through discreet handling of sensitive information entrusted during care delivery.
  • Developed strong relationships with clients, fostering trust and promoting emotional well-being.
  • Implemented process improvements that enhanced efficiency in care delivery and documentation accuracy.

Shop Assistant/Part-Time

Yarrabah Takeaway
02.2026 - 03.2026
  • Organized store layout and maintained cleanliness, improving customer experience and satisfaction.
  • Collected payment by cash, debit or credit card and used Point of Sale system to process transaction.
  • Welcomed customers upon entry and provided tailored assistance to meet their needs.
  • Maintained a clean and organized shop floor, optimizing space for ease of customer navigation.
  • Maintained store organization and cleanliness, enhancing overall shopping environment.
  • Managed product displays, showcasing new arrivals or bestsellers for increased visibility and sales opportunities.
  • Remained calm and composed in tense situations involving angry or upset customers.
  • Curated product displays to highlight new arrivals and bestsellers, driving customer interest and sales.

Bond Cleaner/Partime

BondBack Professional Cleaning
01.2025 - 02.2026
  • Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
  • Collaborated with custodians to complete cleaning projects on time and uphold team standards.
  • Enhanced customer satisfaction by promptly addressing requests for additional cleaning services.
  • Collaborated with fellow custodians on team projects to effectively complete tasks within given deadlines.
  • Removed waste paper and trash from all designated areas to maintain cleanliness.
  • Used special reach tools to clean walls and ceilings according to established schedule.
  • Monitored and replenished cleaning supplies to support daily operations and special requests.
  • Serviced and maintained floor cleaning and waxing equipment to ensure optimal performance.

Senior Receptionist

MAB Facilities Management L.L.C
05.2011 - 06.2013
  • Delivered extensive training to the reception desk team, focusing on customer service and client records management.
  • Delegated and prioritized tasks for team of 5 administrative staff to manage high-volume workload effectively.
  • Delivered charismatic and personalized customer engagement to enhance guest experiences.
  • Coordinated executive management diaries, arranging client meetings and travel itineraries for optimal scheduling.
  • Oversaw the diaries for executive management, arranging client meetings and travel itineraries.
  • Facilitated clear communication between staff and customers to enhance understanding.
  • Assisted in establishing clear protocols for productive front desk operations.
  • Managed a high-volume workload by delegating and prioritizing tasks among a team of 5 administrative staff.
  • Coordinated accommodations for large conference and event groups, ensuring all needs were met.
  • Organized bookings for conference and meeting rooms, including managing catering and room setups.
  • Embodied brand values and policies, representing the business positively during interactions with guests.
  • Guided guests around hotel grounds, offering detailed instructions on the use of various amenities.
  • Streamlined and prioritized administrative workloads using effective time management and multitasking skills.
  • Streamlined administrative workflows through effective time management and multitasking strategies.

Customer Helpdesk Clerk

MAB Facilities Management L.L.C
05.2009 - 04.2011
  • Received more than 50 incoming calls & 20-30 emails about customer issues everyday.
  • Received more than 50 incoming calls & 20-30 emails about customer issues every day.
  • Maintained composure under pressure to expertly resolve customer complaints, ensuring mutually beneficial outcomes.
  • Handled incoming calls promptly, improving customer waiting times and satisfaction ratings.
  • Engaged warmly and professionally with staff and customers to uphold a positive company reputation.
  • Utilized exceptional organization and time-management skills to manage a high volume of customer queries.
  • Resolved customer complaints under pressure, achieving mutually beneficial outcomes.
  • Sustained clean, organized working environments to mitigate risks and enhance departmental safety.

Education

Cert III in Individual Support -

Advance Education & Training
Cairns, QLD
09.2025 - 09.2026

Quality Dementia Care: A Standard Based Approach -

Dementia Training Australia/Online
Wollongong, NSW Australia 2522

Bachelor of Science - Elementary Education

University of Baguio
Baguio City, Philippines 2600

Skills

  • Patient support
  • Hygiene management
  • Attention to detail
  • Customer service
  • Client confidentiality
  • Organizational skills
  • Time management
  • Team collaboration
  • Effective communication
  • Verbal and written communication
  • Microsoft office
  • Adaptable and reliable

Referees

  • Lolita Corpuz

Nursing Assistant- Mercy Place(Bethlehem), Cairns, QLD

Ph: 0413467958

  • Pauline Thambu

Education Consultant, Cairns, QLD

Ph: 0412483702

E: paulinethambu@gmail.com

Timeline

Personal Care Worker/Training

Mercy Place (Bethlehem)
05.2026 - 06.2026

Shop Assistant/Part-Time

Yarrabah Takeaway
02.2026 - 03.2026

Cert III in Individual Support -

Advance Education & Training
09.2025 - 09.2026

Bond Cleaner/Partime

BondBack Professional Cleaning
01.2025 - 02.2026

Senior Receptionist

MAB Facilities Management L.L.C
05.2011 - 06.2013

Customer Helpdesk Clerk

MAB Facilities Management L.L.C
05.2009 - 04.2011

Quality Dementia Care: A Standard Based Approach -

Dementia Training Australia/Online

Bachelor of Science - Elementary Education

University of Baguio

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Rose Lyn Murray