Rosemari Rossi
Kotara South,NSW
Summary
Hardworking and reliable employee with strong customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Dedicated and meticulous Senior Administration Officer with over 22 years of experience excelling at prioritizing, completing multiple tasks simultaneously and achieving project goals. Flexible and focused team player with unique skillset to streamline operations from within.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Senior Administration Officer
AV Chartered Accountants
02.2002 - Current
- Leader in Corporate Compliance Client Management
- Facilitating positive client relationships
- Worked with management team to improve workflows and eliminate unnecessary tasks.
- Coordinated internal and external communication activities including emails, mailings and telephone calls.
- Provided administrative support to the executive team and senior staff members.
- Drafted professional business letters and emails.
- Scheduled meetings for executive team, reserving conference room or cafe/restaurant and sending electronic invitations.
- Organised events such as staff meetings, seminars or workshops.
- Organised meetings, conferences, travel arrangements and accommodation for senior management.
- Assisted with budget preparation and monitored expenses on a monthly basis.
- Processed invoices according to standard operating procedures.
Bank Teller
Greater Bank
11.1995 - 02.2002
- Served large number of customers during high volume shifts and remained composed and professional in stressful situations.
- Processed term deposits, retirement savings plan contributions and mail deposits within processing time limits.
- Used a strong knowledge of banking products and services to confidently educate customers about features, benefits and pricing.
- Verified customer signatures on documents and ensured accuracy of all paperwork before submitting for approval.
- Handled large sums of money with accuracy while maintaining appropriate levels of security.
- Built and maintained client relationships through quality, personalized interactions.
- Reconciled daily sales sheets with actual physical money received from customers or deposited into ATM machines.
- Identified and reported suspicious behavior to security personnel as appropriate.
- Maintained confidentiality of bank records and client information.
- Identified customer financial needs, goals and objectives and offered appropriate financial products to suit needs.
- Resolved problems or discrepancies concerning customers' accounts.
- Counted drawers and reconciled remaining cash to accost for deposits and dispersals.
Junior Administration Officer
Anderson Vidray Chartered Accountants
06.1992 - 10.1995
- Filing of clients records securely
- Received and distributed mail, letters and packages.
- Answered telephones to take messages or redirect calls to appropriate colleagues.
- Maintained front desk to provide positive first impression.
- Provided administrative support to management team members as required.
- Typed letters, reports, memos, forms, and other documents as requested.
Education
Cert III - Financial Services
TAFE
Online11-2016
Skills
- Staff Development
- Customer Service Management
- Organization and Multitasking
- Recordkeeping and Reporting
- Microsoft Office Suite
- Accounting Procedures
- Budgeting and Expense Monitoring
- Travel Arrangements
- Event Coordination
- Calendar Management
- Mail Handling
- Process Improvement
- Meeting Coordination
- Scheduling
- Account Reconciliation
- Travel Coordination
- Administrative Support
- Office Administration
- Bookkeeping
Working With Children
WWC1849949E
References
- Andrew Lyddiard - Medium Businesses Manager at AV Chartered Accountants 0403 943 598
- Nicholas George BCom CA - Head of Finance Hunter Travel Group 0401 666 395
- Michele Connors - National Payroll Manager at Calvary Health Care 0414 956 272
- Alexander Gallimore - Barrister at Newcastle Chambers 0434 625 684
Affiliations
- Love Entertaining
- Aqua Fitness
- Travelling and experiencing new places around Australia
Certification
- Certified Revenue NSW Stamping Officer
- Corporate Compliance Expert
- Excel 2013 & 2016 Level 2
- Fire Awareness Training
Languages
Italian
Professional
Timeline
Senior Administration Officer
AV Chartered Accountants
02.2002 - Current
Bank Teller
Greater Bank
11.1995 - 02.2002
Junior Administration Officer
Anderson Vidray Chartered Accountants
06.1992 - 10.1995
Cert III - Financial Services
TAFE
Similar Profiles
Shriyanshu GuptaShriyanshu Gupta
Associate at Kirtane & Pandit LLP, Chartered AccountantsAssociate at Kirtane & Pandit LLP, Chartered Accountants
Zongxi LiZongxi Li
Junior Accountant at MNY Group Chartered AccountantsJunior Accountant at MNY Group Chartered Accountants
Siva Krishna RaviSiva Krishna Ravi
TRAINEE ACCOUNTS ASSISTANT at KBM CHARTERED ACCOUNTANTS AND REGISTERED AUDITORSTRAINEE ACCOUNTS ASSISTANT at KBM CHARTERED ACCOUNTANTS AND REGISTERED AUDITORS
JUDY WEBB-RYALLJUDY WEBB-RYALL
Coordinator at Stroke And Disability Information (Hunter) IncCoordinator at Stroke And Disability Information (Hunter) Inc
Isaac GrantIsaac Grant
Crew member at fat Nonna’s pizza and pasterCrew member at fat Nonna’s pizza and paster