Rosemarie Amato
Clyde North,Australia
Summary
Highly skilled medical administrative professional with extensive training in appointments, front desk management, and recordkeeping. Adept at helping staff maintain office operations at optimal levels through exceptional organizational and multitasking abilities. Proficient in typing correspondence and managing files, ensuring efficient workflow and seamless communication. Committed to providing excellent support to healthcare teams and delivering exceptional patient experiences.
Overview
36
36
years of professional experience
Work History
Make Safe Co-Ordinator
Unique Building Services
08.2024 - Current
- I handle both inbound and outbound communications with customers and insurance partners to gather information and arrange Make Safe Repairs
- Logging claims, coordination of trades, scheduling inspections, and serving as a primary contact for client inquiries
- Review Make Safe reports and invoices, and assist with various administration tasks such as data entry, emails, and phone calls
Medical Receptionist
Lakeside square medical clinic
03.2024 - 08.2024
- Arriving patients
- Patient appointments and billing
- Maintaining accurate patient records
- Opening and closing the clinic
- Cash handling and reconciliation of banking
- Scanning incoming reports and letters
- Answering incoming calls
- General Admin duties
Senior Receptionist/2IC
Hastings Family Medical Centre
04.2023 - 11.2023
- Meeting and greeting patients
- Answering incoming calls
- Registering new patients
- Making GP appointments
- Billing patients and processing payments
- Opening the clinic
- Scanning incoming letters to patients files
Customer Service Consultant
I-Med Radiology
01.2023 - 04.2023
- Answering inbound calls from patients within Victoria to book in x-rays, ultrasounds, Ct scans, MRI’s, interventional procedures, PET scans etc using Visage booking system
- Handling general enquiries from patients and doctors regarding reports, billing and images and sending reports to doctors and allied health professionals when requested
2IC/ Senior Medical Receptionist
My Health Hampton
07.2021 - 11.2022
- Meeting and greeting patients
- Answering incoming calls
- Registering new patients
- Making GP, Dietician, Podiatry and Psychology appointments
- Billing patients and processing payments
- Opening and closing the clinic
- Scanning incoming letters to patients files
- Running Dr Pay Reports
- Entering Dr leave into BP and arranging cover
- Online Claiming Report
- Medical History Transfer requests
- Handling customer complaints
- Helping the Practice Manager with day to day running of the clinic
Medical Receptionist
My Health Hampton
11.2020 - 07.2021
- Meeting and greeting patients
- Answering incoming calls
- Registering new patients
- Making GP, Dietician, Podiatry and Psychology appointments
- Billing patients and processing payments
- Opening and closing the clinic
- Scanning incoming letters to patients files
Medical Receptionist
Interhealth Medical Clinic
07.2018 - 11.2019
- Meeting and greeting patients
- Answering incoming calls, registering patients and Making GP, Podiatry, Physiotherapy, Diabetes Educator, Dietician, and Psychology appointments
- Booking pre employment medicals
- Billing patients and processing payments
Full Time Carer
05.2017 - 02.2018
Fashion Stylist
TS 14
08.2016 - 05.2017
- Personal stylist for ladies assisting them to find the perfect outfit for every occasion
MCC Consultant
RACV
02.2016 - 07.2016
- Providing quotes and policies for car insurance, home insurance and roadside assistance, for existing and new members
Customer claims consultant, but I have also been a senior Customer Claims Consultant, and Acting Team Leader
Insurance Australia Group
02.2001 - 02.2013
- Lodging both motor and home claims within the RACV, CGU, NRMA portfolios, and then arranging repairs for the car and/or the home
- Provide coaching and feedback to my staff in the way of listening to their calls, and evaluating them and also by auditing the claims that they have lodged
- Answering technical and procedure-based questions from my staff and staff across the centre
- Taking on Team Leader duties when required
- Manage the day to day administration duties which include entering data into spreadsheets about my staff’s performance
Various positions including checkout operator, staff trainer, Second in Charge of the Service Department, and Manager in the Service Department
Safeway
09.1988 - 12.2000
- Serving Customers in a timely and efficient manner
- Provide training to new employees that were employed as checkout operators
- Organizing Induction groups for all new employees within the store
- Day to Day running of the service department
- Organizing the rosters for the Service Department
- Participating in Weekly Manager meetings
Skills
- Problem solving
- Well organized
- Written communication skills
- Verbal communication skills
- Team builder
- Reliable
- Punctual
- Lotus Notes
- MS Excel
- MS PowerPoint
- MS Word
- Outlook
- Multitasking and organization
- Scheduling expertise
- Staff supervision
- Deadline management
- Customer service
- Time management
- Medical office administration
- Billing support
- Appointment scheduling
- Co-payment collection
- Payment collection
- Front desk operations
- Records management
- Appointment management
- Patient relations
- Patient scheduling
- Reminder calls
- Medical billing
- Patient reception management
- Proficient in Best Practice Software
- Telephone etiquette
- Office administration
- Appointment setting
Awards
- Certificate III in Telecommunications
- Train the Trainer
Skillsummary
Problem solving, Well organized, Written and verbal communication skills, Team builder, Reliable, Punctual, Advanced, Advanced, Advanced, Advanced, Advanced
Timeline
Make Safe Co-Ordinator
Unique Building Services
08.2024 - Current
Medical Receptionist
Lakeside square medical clinic
03.2024 - 08.2024
Senior Receptionist/2IC
Hastings Family Medical Centre
04.2023 - 11.2023
Customer Service Consultant
I-Med Radiology
01.2023 - 04.2023
2IC/ Senior Medical Receptionist
My Health Hampton
07.2021 - 11.2022
Medical Receptionist
My Health Hampton
11.2020 - 07.2021
Medical Receptionist
Interhealth Medical Clinic
07.2018 - 11.2019
Full Time Carer
05.2017 - 02.2018
Fashion Stylist
TS 14
08.2016 - 05.2017
MCC Consultant
RACV
02.2016 - 07.2016
Customer claims consultant, but I have also been a senior Customer Claims Consultant, and Acting Team Leader
Insurance Australia Group
02.2001 - 02.2013
Various positions including checkout operator, staff trainer, Second in Charge of the Service Department, and Manager in the Service Department
Safeway
09.1988 - 12.2000
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