Rosemarie Doellinger
Cannonvale,Australia
Summary
Motivated and hard working individual with strong experience in customer service, baking, and team leadership. I have a sharp eye for detail, thrive in both team based and independent environments, and am passionate about maintaining high workplace standards. I love learning new things and am deeply committed to growing into the best version of myself mentally, physically, and professionally. I am also highly emotionally intelligent, with a strong interest in psychology and a deep understanding of people and their behaviours. Outside of work, I am a dedicated bodybuilder who actively seeks labour intensive roles that challenge my physical abilities and support my health and fitness goals. I bring enthusiasm, resilience, and a strong work ethic to every opportunity.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Team Leader, Front of House and Kitchen Operations
KFC
Cannonvale, QLD
06.2023 - Current
- Led a team across both front counter and kitchen operations to ensure smooth, fast paced service
- Supported shift management by overseeing food prep, staff coordination, and quality control
- Coached team members on customer interaction, product knowledge, and service standards
- Handled customer issues and feedback with a calm, solution focused approach
- Maintained high cleanliness, hygiene, and safety standards across all areas
- Operated tills, managed drive thru orders, and ensured accuracy during peak service times
- Assisted with end of day reporting and stock organisation to prepare for upcoming shifts
Team Leader, Customer Service and Operations
Hungry Jack’s
Cannonvale, QLD
02.2016 - 05.2023
- Supervised and led a team of front and back of house staff during peak trading hours
- Trained new team members on customer service, food safety, hygiene, and equipment procedures
- Delegated tasks to team members to ensure smooth and efficient workflow
- Handled customer complaints and resolved issues with professionalism and calm under pressure
- Monitored product quality and food safety standards to comply with company policies and procedures
- Operated cash registers, processed transactions, and managed shift end balances
- Ensured store cleanliness, safety, and readiness by overseeing daily cleaning and opening and closing duties
- Motivated team members to maintain high energy, positive attitudes, and excellent customer service
Baking Assistant and Front of House Support
Rainbow Cafe
Airlie Beach, QLD
01.2021 - 12.2021
- Prepared and baked pastries including croissants and other baked goods, following in house recipes
- Assisted with general baking duties such as measuring, mixing, and preparing ingredients
- Supported dishwashing and kitchen cleaning to maintain hygiene and safety standards
- Provided friendly front of house service, including taking orders and delivering food to tables
- Assisted in learning barista skills including coffee preparation and basic drink making
- Maintained a clean and welcoming environment for customers during busy hours
Front of House and Kitchen Support
Luv A Coffee
Cannonvale, QLD
01.2020 - 12.2020
- Maintained cleanliness of tables, benches, and service areas to ensure a tidy environment
- Washed dishes and cleaned kitchen equipment in line with hygiene and safety standards
- Assisted with food running, delivering meals and drinks to customers quickly and professionally
- Provided basic customer service support including taking orders and answering questions
- Worked as part of a small team to ensure smooth daily operations
Education
Year 10 - undefined
Proserpine State High School
Proserpine08.2016
Skills
- Team Leadership and Supervision
- Baking and Pastry Preparation
- Barista Basics
- Customer Service
- Food Handling Standards
- Physically Fit and Labour Ready
- Emotionally Intelligent and People Oriented
- Fast Learner and Adaptable
- Strong Work Ethic and Self Discipline
- Reliable, Consistent and Motivated
- Positive Attitude and Resilient Mindset
- Bilingual Communication
- Landscaping
- Pet Sitting
Certification
- White Card Certified (Construction Induction)
- Forklift Licence
- Standard 11 (Coal Mining Induction)
- Open Class Car Licence (Automatic)
- Open Class Motorcycle Licence
Timeline
Team Leader, Front of House and Kitchen Operations
KFC
06.2023 - Current
Baking Assistant and Front of House Support
Rainbow Cafe
01.2021 - 12.2021
Front of House and Kitchen Support
Luv A Coffee
01.2020 - 12.2020
Team Leader, Customer Service and Operations
Hungry Jack’s
02.2016 - 05.2023
Year 10 - undefined
Proserpine State High School