Rosemarie Pasco

• Assist the Interface Manager in the preparation of reports and presentations to internal stakeholders as required. This includes weekly progress updates and monthly report inputs
• Assist with resolving any resulting third-party property damage claims as needed.
• Manage sub-contractors completing condition surveys and At-Noise Attenuation program to ensure adequate resources are provided and that there is minimal disruption to owners/tenants of affected properties.
• Assist the Property team to achieve or exceed Project deliverables through involvement in cost and Project management processes.
• Frequently meet with relevant Sub-contractors to discuss and resolve any outstanding Project issues
• Provide training on the correct use of document management systems, including the Condition Survey and the At-Noise Attenuation database to all staff and subcontractors as relevant.
• Managed the issuing of required notices to owners/Property Agents to affected properties.
• Monitor Project schedules, to ensure survey requirements are meeting Project expectations
• Regularly perform Project financial reviews to include analysis of the budgets, cost to complete, variations and progress claims for Conditions Surveys.

Database Management:

• Establishing the Database: Create a comprehensive database that includes all properties affected by the project. This involves collecting and organizing data such as property details, survey results, Property owner’s details and any relevant documentation.
• Maintaining Records: Continuously update the database with added information from condition surveys and other project activities. Ensuring all records are correct and up to date.
• Data Integrity and Security: Implement measures to protect the data from unauthorized access or corruption. This includes regular backups, access controls, and data validation processes.
• Reporting: Use of database to generate reports on the status of affected properties, progress of inspections, monthly reporting and other relevant metrics.
• Record Keeping: Maintain records for all condition surveys and noise attenuation activities, ensuring that all correspondence and project-related documentation are filed in accordance with policies and procedures.
• Provided management summary of inspection activities, findings and observations, compliance Status, recommendations for addressing any identified issues and follow-up actions taken or planned, including timelines and responsible parties.

• Accountable for continuity of work operations by documenting and communicating required actions to management, identifying inconsistencies and implementing solutions.
• Accountable for reviewing monthly invoices, negotiating quotes and initiating variations for new scope.
• Maintained daily communication with subcontractor, and attend regular meeting
• Managed subcontractor progress to ensure property condition surveys were planned and executed according to project timeline.
• Identified eligible properties and managed all outgoing survey letters of offer.
• Accountable to reviewing, uploading and distributing 50-100 reports on a weekly basis.
• Accountable for record keeping of 4000+ properties of all survey data and communications
• Achieve a milestone of distributing 4000+ offer letters ahead of project schedule
• Promoted and supported the use of an online database to book inspections that was accessible both the project and the subcontractor.
• 
  

• Accountable for maintaining confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
• Delivered excellent customer service through prompt responses to stakeholders inquiries, addressing concerns effectively, and building strong relationships.
• Assisted Property Manager by providing reports and monthly budget forecasts for property condition survey and acoustic inspections.
• Served as a liaison between the Property Manager and various teams within the project
• Accountable for obtaining and providing various Land Title search, Deposited Plan and strata plans for land acquisition.
• Accountable for distributing various tasks such as – managing incoming and outgoing correspondence, providing administrative support within the team, and executing all other tasks that are assigned by the property manager.
• 
  

• Assumed a leadership role during Branch Manager’s absence.
• Managed operations staff to provide effective operational, sales & compliance support
• Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
• Collaborated with the Branch Manager to mutually support and strengthen branch controls and compliance.
• Conducted regular and yearly staff performance reviews, identifying areas for improvement and developing action plans to address them.
• Utilized strategic workforce planning to optimize branch staffing, ensuring efficient line management and delivering outstanding client services.
• Strengthened branch risk and control by collaborating with the compliance department and Branch Manager.
• Guided staff in creating personal development plans to achieve their goals and objectives.

Other Roles and Achievements

Roles:

• International Personal Banking (IPB) Coordinator
• Anti Money Laundering (AML) And Compliance - Business Control and Compliance
• Service Relationship Manager/Service Banker
• Proof Supervisor
• Lead Teller

Achievements

• Awarded Best Operations Manager
• Awarded the highest score of Sufficient Assurance given to a branch during the internal audit.
• Awarded the highest term deposit conversion from a single lead referred by Relationship Manager.
• Commended for outstanding customer service delivery
• Commended for exceptional service in wealth management
• Awarded Team player excellence
• Honored for excellence in Fraud prevention services