- Outdoor Recreation
- Volunteering
- Participate in Dragon Boat and Walking groups, as recreational activities to maintain physical fitness
- Camping
- I participate in a variety of outdoor recreational activities
- Enjoy hobbies that combine physical activity with outdoor exploration
Rosemarie Walker
Tingalpa,QLD
Summary
Proven leader and empathetic supporter, I enhanced care quality and team productivity at the Australian Foundation for Disability. Skilled in daily living support and strategic planning, I boosted client wellness and team efficiency. My approach to problem-solving and emotional support fosters trust and achieves significant outcomes.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Support Worker
Australian Foundation for Disability
03.2021 - Current
- Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
- Kept clients engaged in social networks and communities for personal health and growth.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
- Provided high level of physical support by lifting, adjusting, and moving clients.
- Drove clients safely to social activities and appointments.
- Kept accurate records for client files and handled related paperwork.
- Managed medications effectively for clients under strict supervision from healthcare professionals, ensuring adherence to prescribed treatment plans.
- Delivered exceptional personal care services, including bathing, dressing, grooming, and feeding assistance.
- Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
Team Leader Manager
Australian Foundation for Disability
03.2021 - Current
- Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
- Identified and corrected deficient performance and behaviors to achieve maximum productivity.
- Ensured compliance with industry-specific regulations by implementing appropriate policies and procedures for the team''s operations.
- Collaborated with senior management on strategic planning efforts, aligning departmental objectives with overall company vision.
- Enhanced problem-solving skills within the team through facilitating brainstorming sessions and encouraging creative thinking.
- Enhanced team productivity by implementing efficient workflow processes and setting clear performance expectations.
Team Leader Manager
Queensland Housing Homeless Sector
02.2019 - 01.2021
- Identified and corrected deficient performance and behaviors to achieve maximum productivity.
- Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
- Ensured compliance with industry-specific regulations by implementing appropriate policies and procedures for the team''s operations.
- Collaborated with senior management on strategic planning efforts, aligning departmental objectives with overall company vision.
- Empowered employees to take ownership of their roles by delegating tasks appropriately, resulting in heightened job satisfaction.
- Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
Education
Post Graduate - Managerial Economics
Te Wananga O Raukawa
New Zealand 09-2005
Skills
- Daily living support
- Housekeeping tasks
- Health and safety awareness
- Emotional Support
- Confidentiality and Privacy
- Cleaning and sanitizing
- Meal Planning and Preparation
- Life Skills Development
- Documentation abilities
- Clean Driving Record
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 8-10 staff members.
- Resolved product issue through consumer testing.
Certification
- CPR/AED Certification
- Queensland Driver's License
- First Aid Certification
- ServSafe Food Handler's Certification
- Certified Medical Assistant (CMA)
- Microsoft Office Specialist (MOS) Certification
Interests
Timeline
Support Worker
Australian Foundation for Disability
03.2021 - Current
Team Leader Manager
Australian Foundation for Disability
03.2021 - Current
Team Leader Manager
Queensland Housing Homeless Sector
02.2019 - 01.2021
- CPR/AED Certification
- Queensland Driver's License
- First Aid Certification
- ServSafe Food Handler's Certification
- Certified Medical Assistant (CMA)
- Microsoft Office Specialist (MOS) Certification
Post Graduate - Managerial Economics
Te Wananga O Raukawa
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