Rosemary Darcy
Townsville,QLD
Summary
Compassionate and adaptable, with a proven track record in personal caregiving and retail management. I have excelled in enhancing both team and customer satisfaction within my retail and hospitality careers. Within my personal caring career I have provided both my Mother and Mother In Law with dignified care, showcasing adaptability, and a respectful approach. Skilled in time management, with a commitment to reliability and patient privacy. Achievements include significant improvements in client independence and safety protocols adherence.
Overview
41
41
years of professional experience
Work History
Carer
Mother In Law
03.2023 - 03.2024
- Assisted with daily living activities, promoting independence and dignity.
- Implemented safety measures to prevent falls, accidents, and injuries within the home environment.
- Transported Mother In Law to events and activities, medical appointments, and shopping trips.
- Provided safe mobility support to help move around personal and public spaces.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
Service Supervisor
Coles Supermarket - Aitkenvale
02.2005 - 03.2023
- Managed daily operations of the service department, maintaining a high level of organization and productivity.
- Monitored team's performance and gave feedback when necessary.
- Improved customer satisfaction by efficiently addressing customer issues and providing timely resolutions.
- Established strong relationships with clients, ensuring their needs were met and promoting long-term loyalty.
- Ensured all safety protocols were followed, resulting in a safe working environment for employees and customers alike.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
Full Time Carer
Mother
02.2008 - 11.2014
- Assisted Mum with daily living activities, promoting independence and dignity.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Used adaptive equipment like lifts walkers wheelchairs safely efficiently improving accessibility mobility independence.
- Delivered personal hygiene assistance including bathing grooming dressing feeding toileting all while maintaining Mums privacy and self respect.
- Planned, prepared, and served meals and snacks according to prescribed diets.
- Administered medications accurately, ensuring proper dosage and timely intake.
- Provided end-of-life care with compassion and dignity allowing Mum to pass away peacefully in her preferred setting.
Various Retail and Hospitality Positions
IGA, Woolworths, Sheraton Hotel, Goodman Fielder
03.1983 - 02.2005
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours across night, weekend, and holiday shifts.
- Passionate about learning and committed to continual improvement.
- Skilled at working independently and collaboratively in a team environment.
- Ability to adapt to new management styles, policies and procedures as I travelled around Australia working.
Education
Year 12 -
Heatley Secondary College
Heatley, QLDSkills
- Reliability and punctuality
- Patience and understanding
- Adaptable and Flexible
- Confidentiality and Privacy
- Respectful and Compassionate
- Medication Administration
- First Aid Certification
Additional Information
Class 'A' License
Referees
Terri-Anne Summerville
Coles Supermarkets
0416723980
Louise MacDonald
Coles Supermarkets
0406691403
Judith Cunningham
Personal Friend
0437763941
Timeline
Carer
Mother In Law
03.2023 - 03.2024
Full Time Carer
Mother
02.2008 - 11.2014
Service Supervisor
Coles Supermarket - Aitkenvale
02.2005 - 03.2023
Various Retail and Hospitality Positions
IGA, Woolworths, Sheraton Hotel, Goodman Fielder
03.1983 - 02.2005
Year 12 -
Heatley Secondary College
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