Rosemary Okwilagwe
Gosnell’s,Australia
Summary
Confidential and highly -motivated individual with significant experience and knowledge of working in an advocate, case manager/client service role within the agedcare and disability sector.
Am qualify professional community Worker with a passion for improving quality of life for the disadvantaged. Friendly, patient and a great communicator. I am experienced in various aspects of disabled care provision, from general domestic duties to the implementation of comprehensive care plans. I seek Admission to my institution to study and acquire more knowledge in other people life, with a quality service provider where I can continue to help people reach their goals and lead full lives. Dedicated Community Support Worker assisting people with disabilities or impairments to undertake everyday tasks and support well-being. Experienced in creating interactive atmosphere to expedite supportive relationships. Solid vision of institutional goals inspiring cooperation and teamwork. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Community Support Worker
Juniper Willson House
Bentley, Australia
09.2012 - Current
- Providing resident with daily activities each morning
- Grooming, toileting for resident
- Promote safe work culture to reduce safety incidents and lost time injury
- Ensure the integrity of client documents and reports are correct, maintained and delivered
- Provide companionship and support during daily activities for the resident
- Provide day-to-day client service by determining client needs
- Provide client with extent information using appropriate recourse
- Ensured that all regulatory requirements are met and complied with all internal policies and procedures
- Collect information from client related to risk management needs and evaluate best way to manage the client’s risks
- Interacted the client needs and binding instructions to carriers
Individual Advocacy
Kin Advocacy
08.2024 - 10.2024
- Attend training and stakeholder meetings relevant to the position
- Maintain and update client files on the patient information system
- Support people using a combination of person centred, strengths based, recovery oriented approaches in response to their needs
- Report to a team leader, senior advocate in line with the national aged care advocacy
- Establish relevant network and links with the community and other services provider to ensure the best possible outcome for clients
- Support client, by working closely with NDIS participants to understand their goals preferences, and needs
- Advocate for client to address their social health and well-beings needs
Family Support Outreach
Jacaranda Community Centre
Belmont, Australia
04.2024 - 06.2024
- Advocate for clients’ needs within the community, including access to services and resources to help them on a day-to-day basis
- Provide support to customer to meet ongoing needs for themselves and their family
- Assist with administrative tasks such as filling, data entry and document preparation
- Answering phone calls and direct inquiries to the appropriate personnel
- Handling enquiries from the staff member and the general public over the phone, email in person during the normal office hours
- Assist with emergency relief services help with food and vouchers and payment toward bills and more
Education
Bachelor of Science - Human Services and Community Work
Ecu
Joondalup, WA02-2024
Diploma of Community Services
Midland Central Tafe
Perth, WA, Australia09-2018
Certificate III - Aged Care (CHC40108)
12.2012
Some College (No Degree) - Completed Year 11
Canning College
Perth, WASkills
- Good knowledge of person-centered care for the aged, and people living with disabilities
- You can establish trust with customers by building a strong rapport
- Caring, compassionate and attentive to clients' needs
- Proven ability to provide palliative care
- Ability to communicate effectively with culturally and linguistically diverse backgrounds
- Excellent oral and written communication skills
- Strong self-management and task prioritization skills
- Excellent documentation, data entry, and data management skills
- Competent in Microsoft Office Suite and Internet usage
Certification
- First Aid Certification, current
- Working with Children Check, current
- NDIS Worker Screening Check, current
- National Police Certificate, current
- Driver Licence, current
References
- Lyndsey Fitzgerald, CEO, Jacaranda Community Center, PO Box 142, Cloverdale, WA, 6985, 0894774346
- Roselind Witham, Individual Advocate, roslind@kinadvocacy.org.au, 0893887455, 132 Main St, Osborne Park, WA, 6017
- Kanchan Sharma, Juniper Ron Wilson House, 1300313000, Kanchan.sharma@juniper.org.au
Timeline
Individual Advocacy
Kin Advocacy
08.2024 - 10.2024
Family Support Outreach
Jacaranda Community Centre
04.2024 - 06.2024
Community Support Worker
Juniper Willson House
09.2012 - Current
Bachelor of Science - Human Services and Community Work
Ecu
Diploma of Community Services
Midland Central Tafe
Certificate III - Aged Care (CHC40108)
Some College (No Degree) - Completed Year 11
Canning College
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