Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rosemary Percan

Cranebrook

Summary

I have worked in the health care sector for 10years where i am motivated to expand my career in health and continue to be resilient.

I am now a Case Manager with a proven track record at My Designed Homecare, excelling in case documentation, relationship building and assisting people to achieve their goals and enhance their quality of life. I am skilled at problem-solving and critical thinking, I empower clients through tailored care plans and effective communication, enhancing client satisfaction and ensuring compliance with regulations. Committed to fostering trust and delivering on going compassionate support.

Overview

8
8
years of professional experience

Work History

Case Manager

My Designed Homecare
01.2023 - Current
  • Conduct in-home visits to provide supportive services for Home Care Package recipients and facilitated family meetings to discuss patient care plans.
  • Support family members in understanding their loved one's needs and providing necessary resources.
  • Developed strong relationships with patients and families, fostering trust and open communication during challenging times.
  • Coordinating services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
  • Coordinated individualized discharge plans to manage safe transition back into community and home environments.
  • Maintaining accurate documentation on all cases on in house systems.
  • Conducted thorough assessments of client's situations, identifying issues, goals, and necessary interventions.
  • Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
  • Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
  • Assisted with end-of-life care.
  • Achieved positive client outcomes by developing and implementing comprehensive case management plans.
  • Developed and implemented care plans for clients and finding in home care workers to provide in home service via Mable platform.
  • Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
  • Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
  • Assisted clients in setting achievable goals while providing ongoing encouragement and support throughout the process of reaching those objectives.
  • Conducted regular safety checks within client's homes, identifying potential hazards and implementing prevention measures.
  • Coordinated essential services for clients, resulting in improved overall well-being and self sufficiency.
  • Improved client satisfaction by efficiently addressing concerns or grievances in a timely manner.
  • Promoted a safe environment for vulnerable populations by reporting suspected abuse or neglect.
  • Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
  • Completed ongoing professional development opportunities to stay current on industry trends and best practices in aged care services.
  • Facilitated successful transitions between levels of care by developing detailed discharge plans and coordinating resources.
  • Manage caseload to satisfy multiple patients with diverse needs.

Community Care Worker

Mable Platform Care Worker (Self Employed)
06.2021 - 12.2022
  • Enhanced client well-being by providing personalized care and support in their homes.
  • Conducted regular safety checks of client homes to identify potential risks or hazards that may impact their well-being or independence.
  • Promoted independence among clients through tailored assistance with daily living tasks.
  • Delivered high-quality personal care, including bathing, dressing, grooming, toileting, feeding, and mobility assistance for improved client comfort.
  • Provided emotional support for clients and families coping with chronic illnesses, disabilities, or end-of-life situations.
  • Escorted clients to appointments, shopping and leisure activities.
  • Used Mable platform to report and document clients daily activities and progress.
  • Supported family caregivers through respite services allowing them time away from caregiving responsibilities while ensuring continued quality care for their loved ones.
  • Assisted case management team in identifying potential problems by providing input to counsellors and other professionals in regard to development of client program plans.
  • Assisted clients with mobility such as getting out of bed, dressing and transferring to commode or wheelchair.
  • Helped vulnerable individuals navigate complex healthcare system.
  • Entrusted to handle confidential and sensitive situations in professional matter.
  • Laundered items, changed sheets and made bed to keep patients bedroom clean.
  • Cooked meals and assisted patients with eating tasks to support healthy nutrition.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Streamlined communication between healthcare providers, clients, and families to ensure optimal care coordination.
  • Upheld client dignity and privacy by demonstrating cultural sensitivity and adhering to confidentiality policies.

Aged Care Worker

RSL LifeCare - Ron Middleton VC Gardens
07.2017 - 12.2021
  • Assisted residents with daily living tasks, promoting independence and dignity.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
  • Guided patients to restroom to support bladder and bowel relief requirements.
  • Monitored clients' overall health and well-being and noted significant changes.
  • Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
  • Completed regular check-ins and progress report for each client.
  • Entrusted to handle confidential and sensitive situations in professional matter.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Enhanced residents quality of life by providing compassionate and attentive care.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Recognized and reported abnormalities or changes in patients health status to case manager.
  • Adhered strictly to infection control protocols, minimizing the risk of communicable diseases within the facility.
  • Utilized strong problem-solving skills to address challenging situations with empathy and professionalism.
  • Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
  • Monitored and assisted residents through individual service plans.
  • Maintained frequent supervision of residents unable to call for assistance.
  • Administered medications according to doctor's orders, maintaining accurate records for safety purposes.
  • Continually updated knowledge in aged care practices by attending professional development courses regularly.
  • Facilitated smooth transitions between shifts by providing detailed handover reports on residents progress and needs.
  • Collaborated with healthcare professionals to develop personalized care plans for each resident.
  • Ensured timely completion of required documentation, maintaining accuracy in medical records management systems.
  • Conferred with supervisor to discuss patient condition and medical care.
  • Monitored client vital signs, administered medications, and tracked behaviours to keep healthcare supervisor well-informed.
  • Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
  • Received consistent positive feedback from residents and their families due to exceptional care delivery.

Education

Certificate III - Aged Care

Open Colleges School of Health
Perth, WA
11-2016

Skills

  • Problem-solving
  • Time management
  • Case documentation
  • Documentation and reporting
  • Relationship building
  • Positive attitude
  • Critical thinking
  • Emotional awareness
  • Staff management
  • Verbal and written communication

Timeline

Case Manager

My Designed Homecare
01.2023 - Current

Community Care Worker

Mable Platform Care Worker (Self Employed)
06.2021 - 12.2022

Aged Care Worker

RSL LifeCare - Ron Middleton VC Gardens
07.2017 - 12.2021

Certificate III - Aged Care

Open Colleges School of Health

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Rosemary Percan